Microsoft Dynamics Technical Lead - Assistant Vice President

iCapital•New York, NY

3d•$120,000 - $160,000•Hybrid

About The Position

iCapital is seeking an experienced, strategic-thinking Dynamics Technical Lead to support the launch and scalability of Microsoft Dynamics 365 across the enterprise. The role combines hands-on development, configuration, and support of Microsoft Dynamics applications with technical leadership to ensure the smooth operation and integration of Dynamics solutions as business needs evolve. The Technical Lead will lead day-to-day development for Dynamics 365 Customer Service and Dataverse, working closely with the Architect, Product Owner, and QA Lead. The role takes ownership of engineering standards, code reviews, Azure DevOps CI/CD pipelines, platform integrations, customer self-service and chatbot capabilities, and the technical transition from an implementation partner. The position also includes mentoring developers and helping build iCapital’s in-house engineering function. Employees in this role work in the office Monday through Thursday, with the flexibility to work remotely on Friday. The stated base salary range is $120,000 to $160,000. The compensation package includes salary, equity for all full-time employees, and an annual performance bonus. Benefits include an employer-matched retirement plan, subsidized healthcare, employer-paid dental and vision, telemedicine, virtual mental health counseling, parental leave, and unlimited PTO.

Requirements

Extensive hands-on development experience with Microsoft Dynamics 365 Customer Service, Dataverse, and the Power Platform.
Strong proficiency in C#, JavaScript, and TypeScript, including experience developing plug-ins, custom APIs, and client-side scripts.
Demonstrated experience leading developers, conducting code reviews, mentoring team members, and establishing engineering standards for business-critical applications.
Experience building enterprise integrations using REST APIs, including exposure to platforms such as ServiceNow, Pega, or Salesforce.
Hands-on experience with Power Automate and CI/CD for Power Platform solutions, including Azure DevOps.
Strong understanding of security roles, authentication, secure access patterns, and data protection requirements for portals and external users.
Experience developing conversational AI solutions, including Copilot Studio agents or comparable technologies.
Experience with Dynamics 365 Contact Center or Omnichannel for Customer Service, including contact center capabilities and routing.
Experience delivering customer self-service solutions, including Power Pages or other portals and customer-facing chatbots.
Familiarity with Azure services, including Functions, Service Bus, API Management, and Microsoft Entra ID.
Experience supporting enterprise platforms in financial services or another regulated industry, including transitioning a platform from an implementation partner and building in-house development capabilities.
Clear written and verbal communication skills, with the ability to explain technical decisions and trade-offs to technical and business audiences.

Nice To Haves

Microsoft certifications are preferred, including Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Dynamics 365 Contact Center AI Engineer Associate (AB-250), Power Platform Developer Associate (AB-400), or Power Platform Solution Architect (PL-600).

Responsibilities

Lead day-to-day development for Dynamics 365 Customer Service and Dataverse, partnering with the Architect, Product Owner, and QA Lead and contributing hands-on code.
Own code review standards and review changes across plug-ins, client scripts, Power Automate flows, and solution components.
Define engineering practices for solution layering, source control, branching, environment management, coding standards, templates, and reusable development patterns.
Own CI/CD pipelines in Azure DevOps to enable repeatable, governed releases from development through production.
Deliver enhancements across case management, SLAs, queues, routing, security roles, and other core Dynamics 365 Customer Service capabilities.
Implement Dynamics 365 Contact Center capabilities, including channel configuration and unified routing.
Build Copilot Studio agents and Copilot features for service agents and customers, incorporating grounding, hand-off, and guardrail design.
Design and build enterprise integrations with platforms such as ServiceNow, Pega, and Salesforce using APIs, Dataverse, and Power Automate, with appropriate error handling and monitoring.
Launch secure customer self-service capabilities, including a portal with authentication, role-based access, and data protection suited to a regulated business.
Deliver a customer-facing chatbot integrated with the self-service portal, case management capabilities, and live agent hand-off.
Take technical ownership of the platform, including its technical backlog, codebase, solutions, and documentation, as it transitions from the implementation partner.
Mentor developers, establish scalable engineering practices, and help shape the in-house engineering function, including proposing additional development hiring as demand grows.