Vice President, Claims Technical & Technology Lead

AIG Insurance • Jersey City, NJ

2d • Onsite

About The Position

The Vice President, Claims Technical & Technology Lead will work on technology initiatives with business stakeholders, serving as a conduit to ensure Claims technology initiatives have the appropriate tools, technology stack, and processes, and are delivered in alignment with the Claims technology vision. The role works closely with business units and business analyst teams throughout the development lifecycle and requires a detailed understanding of the business to identify and address critical issues.

The position engages and builds relationships with IT partners and collaborates on technology strategy, design, and implementation. It leads onsite and offshore resources through development milestones, Agile planning, and delivery of technology initiatives. The role also works with clients and IT teams to determine requirements, priorities, and technologies; helps define the Claims Technology North Star; and coordinates business and development teams to design and document data flows, mappings, and business requirements. The position is accountable for project leadership, execution of program deliverables, and presenting findings to all levels of management.

AIG’s Information Technology team supports business operations with technology tools and strategies, including enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance. This position is primarily office-based, reflecting AIG’s emphasis on in-person collaboration.

Requirements

• Knowledge and experience in the insurance business; claims business experience is described as good to have.
• Ability to interact with business, operations, information technology, and multidisciplinary stakeholders.
• Track record delivering and executing large-scale technology initiatives that affect a global user population.
• Analytical, data-driven mindset and ability to identify innovative solutions to opportunities.
• Experience with enterprise business process monitoring (BPM) technologies, such as Pega or equivalent platforms.
• Excellent written and verbal communication skills, including preparing emails, newsletters, PowerPoint presentations, executive updates, and task lists.
• Ability to ask effective questions, understand and learn processes, and identify opportunities for technology to make a difference.
• At least 7 years of experience supporting end-to-end design, development, and delivery in the financial services sector.
• Working knowledge of cloud computing paradigms, prominent industry design patterns, and Agile development methodologies.
• Bachelor’s degree and/or equivalent work experience.

Nice To Haves

• Experience within the claims business.

Responsibilities

• Work with business stakeholders on technology initiatives and ensure Claims initiatives have appropriate tools, technology stack, and processes and align with the Claims technology vision.
• Work closely with business units and business analyst teams throughout the development lifecycle.
• Build an understanding of the business sufficient to identify and address critical issues.
• Build and cultivate relationships with IT partners and collaborate on technology strategy, design, and implementation.
• Lead and manage onsite and offshore resources through development milestones, Agile planning, and delivery of technology initiatives.
• Work with clients and IT teams to determine requirements, priorities, and technologies and help define the Claims Technology North Star.
• Engage business and development teams to design and document data flows, mappings, and key business requirements.
• Provide project leadership, execute program deliverables, and present findings to all levels of management.

Benefits

• Competitive benefits package focused on health, wellbeing, financial security, and professional development.
• Bonus eligibility under the applicable incentive plan.
• Continuous learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior