Microsoft Cloud Billing & Operations Specialist

SHI International Corp.•Somerset, NJ

11d•$45,000 - $65,000

About The Position

The Microsoft Cloud Billing & Operations Specialist serves as the contract and financial subject matter expert for SHI’s Microsoft Cloud Solution Provider (CSP) agreements. The role works with Microsoft, internal sales teams, and accounting teams to onboard agreements, manage subscriptions, process billing orders, and resolve customer and partner billing issues. The specialist supports customer onboarding and account setup, manages subscriptions and license entitlements in Microsoft Partner Center, coordinates customer communications and signatures, maintains CSP and billing information, processes monthly orders, and resolves invoicing and payment disputes. The position also collaborates across internal teams to troubleshoot system issues, improve processes, report on workflow compliance, and support changing customer needs.

Requirements

Completed bachelor’s degree or relevant work experience.
1–3 years of experience in a similar role.
Ability to work flexible hours.
Willingness to maintain Partner Certification(s) throughout employment.
Basic ability to oversee and direct projects to completion, meet goals, use resources efficiently, and satisfy stakeholders.
Basic ability to use Word, Excel, PowerPoint, and Outlook.
Basic proficiency with Microsoft SharePoint for document management, collaboration, and workflow automation.
Basic proficiency in AX order processing and awareness of SHI accounts receivable and accounts payable procedures.
Basic experience with business tools such as Customer Resource Management, Sales Center, and AX.
Basic proficiency in reading, interpreting, and understanding contracts and Requests for Proposals (RFPs).

Responsibilities

Ensure accurate and timely posting, maintenance, and updates of CSP templates and related customer information.
Support sales teams and customers with onboarding, account setup, and ongoing subscription management in Microsoft Partner Center.
Generate, distribute, and track customer signature forms and welcome communications.
Assist customers with accepting Reseller and GDAP requests and confirm proper tenant relationships are established.
Provision licenses and manage entitlements for new and existing customer agreements.
Collaborate with Contracts, Service Desk, WebAdmin, AX, and technical teams to resolve system issues, onboard customers, and improve process efficiency.
Respond to customer and sales inquiries about terms and conditions, billing, license provisioning, and account transfers.
Manage and update billing tables, process monthly orders, and address payment disputes to ensure accurate invoicing and customer satisfaction.
Identify opportunities for process improvement, automation, and expanded system capabilities.
Report on workflow compliance and collaborate with cross-functional teams to drive efficiency and support evolving customer needs.
Maintain Microsoft Partner certifications throughout employment.
Travel up to 15%.