Microsoft Cloud Billing & Operations Specialist

SHI International•Somerset, NJ

About The Position

The Microsoft Cloud Billing & Operations Specialist serves as the contract and financial subject matter expert for the company’s Microsoft Cloud Solution Provider (CSP) agreements. The specialist works with Microsoft, internal sales teams, and accounting teams to onboard agreements, manage subscriptions, process billing orders, and resolve billing issues for customers and partners. The role supports customer onboarding and account setup, subscription and license management, billing operations, and customer inquiries. It also collaborates with internal teams to resolve system issues, improve processes, and support evolving customer needs.

Requirements

Completed bachelor’s degree or relevant work experience.
1–3 years of experience in a similar role.
Ability to travel 15%.
Ability to work flexible hours.
Willingness to maintain Partner Certification(s) throughout employment.
Basic ability to oversee and direct projects through completion, meet goals, use resources efficiently, and satisfy stakeholders.
Basic ability to use Word, Excel, PowerPoint, and Outlook effectively.
Basic proficiency with Microsoft SharePoint for document management, collaboration, and workflow automation.
Basic proficiency in AX order processing and awareness of SHI AR and AP procedures.
Basic experience with business tools such as Customer Resource Management, Sales Center, and AX.
Basic proficiency in reading, interpreting, and understanding contracts and Requests for Proposals (RFPs) to ensure compliance and alignment with organizational goals and requirements.
Ability to adapt to changing work environments, manage multiple tasks, and handle uncertainty.
Ability to identify customer needs, propose solutions, and handle complex customer interactions.
Ability to identify team learning gaps, propose training solutions, and implement them.
Ability to create and update accurate, consistent documentation and identify gaps or areas needing clarification.
Ability to identify future trends or needs, propose proactive solutions, and act independently.
Ability to initiate regular updates to relevant stakeholders.
Ability to analyze data, identify patterns, and use critical thinking and logical reasoning to inform decisions and propose solutions.
Ability to identify problems, propose solutions, and take action to resolve them.
Ability to identify personal or professional growth opportunities and take action on self-improvement.
Ability to work effectively in a team and respect others’ contributions.
Ability to prioritize tasks, manage workflow, track responsibilities, and work toward improved deadline management.
Ability to independently research information when needed.
Ability to identify opportunities to improve professional conduct and take action.

Responsibilities

Ensure accurate and timely posting, maintenance, and updates of CSP templates and related customer information.
Support sales teams and customers with onboarding, account setup, and ongoing subscription management in Microsoft Partner Center.
Generate, distribute, and track customer signature forms and welcome communications.
Assist customers with accepting Reseller and GDAP requests, and confirm proper tenant relationships are established.
Provision licenses and manage entitlements for new and existing customer agreements.
Collaborate with internal Contracts, Service Desk, WebAdmin, AX, and technical teams to resolve system issues, onboard customers, and improve process efficiency.
Respond to customer and sales inquiries about terms and conditions, billing, license provisioning, and account transfers.
Manage and update billing tables, process monthly orders, and address payment disputes to ensure accurate invoicing and customer satisfaction.
Identify opportunities for process improvement, automation, and expanded system capabilities.
Report on workflow compliance and collaborate with cross-functional teams to drive efficiency and support evolving customer needs.