Microsoft 365 Engineer

City of New York • New York City, NY

1d • Hybrid

About The Position

The Microsoft 365 Engineer administers, optimizes, and strategically manages the organization’s Microsoft 365 environment, serving as the primary owner of the platform. The role covers Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Entra ID, and leads modernization efforts such as migrating user and departmental data to OneDrive and SharePoint Online and implementing Microsoft 365 Copilot. The engineer helps ensure a secure, compliant, and highly available collaboration platform and promotes adoption of Microsoft 365 services across the organization.

The position also provides technical leadership and Tier 3 support, automates administration and reporting, maintains operational documentation, and works with IT leadership and business teams to improve collaboration, security, and user experience. The posting lists the civil service title as IT Infrastructure Engineer (95714).

Requirements

• A baccalaureate degree in computer science, engineering, or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, or complex IT infrastructure engineering; or a baccalaureate degree and eight years of such experience; or equivalent education and/or experience.
• Experience administering Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Entra ID.
• Experience with Microsoft 365 migrations and modernization, including migrating user and departmental data to OneDrive and SharePoint Online.
• Experience with PowerShell and Microsoft Graph PowerShell or API for administration, automation, and reporting.
• Ability to administer identity, security, and compliance capabilities, including Conditional Access, MFA, RBAC, Microsoft Defender for Office 365, and Microsoft Purview features.

Responsibilities

• Own and manage the organization’s Microsoft 365 tenant, including tenant health, licensing, governance, service configurations, and service-health monitoring.
• Administer Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Entra ID.
• Manage Exchange Online mail flow, connectors, transport rules, spam and phishing protection, mailboxes, distribution lists, archive policies, and permissions; troubleshoot mail and mailbox issues; and configure SPF, DKIM, and DMARC.
• Design and administer SharePoint Online sites, permissions, governance, and document libraries, and manage OneDrive configuration, storage, sharing, and lifecycle policies.
• Lead migration of user home drives, file shares, and departmental data to OneDrive and SharePoint Online, applying Microsoft 365 collaboration and document-management best practices.
• Plan, deploy, and administer Microsoft 365 Copilot; assess readiness; configure security, permissions, and data governance; identify use cases with stakeholders; and provide user guidance and support.
• Administer Entra ID users and groups; configure Conditional Access, MFA, and RBAC; support hybrid identity with Active Directory and Entra Connect; and configure Microsoft Defender for Office 365 security policies.
• Implement and maintain Microsoft Purview capabilities, including DLP, retention policies, sensitivity labels, and eDiscovery, and align Microsoft 365 security and compliance with organizational standards and industry best practices.
• Develop and maintain PowerShell scripts and Microsoft Graph PowerShell/API automation for administration, reporting, integrations, and operational workflows.
• Create and maintain operational documentation, standards, and administrative procedures; monitor platform performance and recommend improvements.
• Lead Microsoft 365 migration, modernization, tenant-improvement, and platform-enhancement projects; evaluate and implement new Microsoft 365 capabilities.
• Work with IT leadership and business teams to improve collaboration, security, and user experience, and provide Tier 3 support and technical leadership for Microsoft 365 services.

Benefits

• Hybrid work arrangements
• Medical, dental, and vision coverage
• Pension plans, including New York City Retirement Systems (NYCERS)
• NYC Deferred Compensation 401(k) and 403(b) plans
• Pre-tax commuter benefits
• Professional development and training opportunities
• Competitive compensation
• Paid vacation, sick leave, and holidays
• Public Service Loan Forgiveness eligibility and state repayment assistance programs
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level