Microsoft 365 Applications Engineer
About The Position
The Microsoft 365 Applications Engineer designs, engineers, automates, and continuously improves the Microsoft 365 collaboration platform. The role builds scalable, secure, and reliable solutions across Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and Microsoft Entra ID. It develops platform standards, drives modernization, and partners with infrastructure, security, and business teams to improve collaboration services and the end-user experience. The role also provides engineering support for Microsoft Teams communications, including Teams Phone and related voice services. The engineer supports platform migrations, deployments, integrations, upgrades, monitoring, troubleshooting, and ongoing optimization. The position includes escalation support for significant incidents and participation in on-call response activities as required.
Requirements
- 3–5 years of experience engineering Microsoft 365 or enterprise collaboration platforms.
- Hands-on experience designing and implementing solutions across Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and Microsoft Entra ID.
- Experience engineering Microsoft Teams policies, governance, integrations, and lifecycle capabilities in an enterprise environment.
- Working knowledge of Teams Phone, voice routing concepts, Auto Attendants, Call Queues, and enterprise telephony integrations.
- Strong experience with PowerShell scripting and automation, preferably using Microsoft Graph.
- Strong systems engineering, troubleshooting, root-cause analysis, and technical documentation skills.
Nice To Haves
- Experience with Microsoft Intune, Microsoft Purview, Microsoft Copilot, Teams Phone Direct Routing, Operator Connect, Session Border Controllers, or contact center integrations.
- Microsoft 365, Teams, Azure, or related technical certifications.
- Experience in the healthcare industry.
- Knowledge of networking, DNS, certificates, SIP, quality of service, and voice troubleshooting concepts.
Responsibilities
- Design, engineer, and continuously improve Microsoft 365 collaboration services, including Teams, Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra ID.
- Engineer and manage the Microsoft Teams environment, including collaboration policies, application integrations, governance controls, lifecycle capabilities, and service adoption.
- Support the engineering and evolution of Teams Phone, including calling policies, phone number management, Auto Attendants, Call Queues, Direct Routing, and Operator Connect.
- Design and implement automation using PowerShell, Microsoft Graph, and other platform tools for provisioning, configuration consistency, reporting, and operational efficiency.
- Lead or contribute to platform migrations, feature deployments, integrations, upgrades, and modernization initiatives.
- Perform advanced troubleshooting and root-cause analysis for complex Microsoft 365 and Teams service issues, engaging Microsoft and telecommunications providers when needed.
- Evaluate new Microsoft 365 and Teams capabilities, develop proofs of concept, and provide recommendations based on business value, security, supportability, and technical fit.
- Develop monitoring, health, capacity, and service-quality reporting to identify trends and drive platform improvements.
- Design, integrate, and administer third-party contact center solutions with Microsoft Teams, including call routing, integrations, configuration, upgrades, troubleshooting, and platform optimization.
- Provide escalation support for significant incidents and participate in on-call response activities as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
