Microsoft 365 Engineer

University Hospitals • Cleveland, OH

3d

About The Position

Primarily responsible for the day-to-day management and maintenance of the server environment, implementation of server and storage technology and server-based applications, and collaboration with business users and vendors to implement new and existing servers and systems. Provides second-level support for server and storage issues and assists with server infrastructure strategy through monitoring, maintenance, and upgrades.

The role administers and supports Microsoft 365 services, including SharePoint Online, OneDrive, Microsoft Teams, and Exchange Online. It also supports identity, authentication, access management, directory synchronization, security, governance, compliance, monitoring, auditing, and hybrid infrastructure. The engineer develops and maintains PowerShell automation, technical documentation, standards, and operational procedures, and collaborates with infrastructure, security, application, and business teams.

The position provides escalation support for complex operational issues, coordinates troubleshooting and system changes, and helps maintain continuous system uptime. It participates in a rotating on-call service that provides 24/7 production support, with occasional night or weekend work as assigned. The employee must comply with policies and standards and safely and securely maintain protected health information (PHI).

Requirements

• High school equivalent or GED required.
• 5 or more years of experience with computer systems required.
• Experience with server hardware, file systems, core computing software, networking, and maintenance required.
• Required proficiency in detail orientation, organization, analytical thinking, and problem solving.
• Required proficiency in client service, communication, presentation, and relationship-building skills.
• Ability to work independently and as a team member in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to effectively document processes.
• Self-starter who is technology-oriented, highly organized, and able to work with minimal supervision.
• Required proficiency with Microsoft Office Suite, including Visio and Project.

Nice To Haves

• Bachelor's degree preferred.
• Experience in complex operating system infrastructure at a metro or global scale preferred.
• Experience supporting Microsoft 365 services, including SharePoint Online, Teams, OneDrive, and Exchange Online, strongly preferred.
• Experience with Microsoft Entra ID, hybrid identity, and access management strongly preferred.
• Experience with Microsoft Azure administration strongly preferred.
• PowerShell scripting and automation experience strongly preferred.
• Experience supporting enterprise Windows Server and Active Directory environments strongly preferred.
• Microsoft (MCP, MCSE), Citrix, Cisco, VMware, A+, or similar certification preferred.

Responsibilities

• Participate with Project Management Office representatives and IT&S Technology Architects and senior engineers to implement projects and service requests.
• Ensure operational documentation and necessary training are transitioned to the appropriate operational teams.
• Assist tier 1 server and storage support in resolving Service Desk trouble tickets; create training and documentation for issues that tier 1 personnel can address.
• Perform on-site analysis, diagnosis, and resolution of server problems.
• Monitor server resources, including CPU usage, disk usage, and response times, to maintain operating efficiency.
• Document server failures, repairs, installations, and removals.
• Manage and administer an expanding VMware ESX environment.
• Install, configure, test, maintain, and troubleshoot Windows and Unix servers and related hardware and software.
• Collaborate with Desktop Support, the Service Desk, and internal customers to support efficient operation of systems infrastructure.
• Support and manage daily Microsoft Active Directory operations.
• Serve as an escalation point and subject matter expert for complex operational issues and system processes.
• Coordinate troubleshooting to isolate and diagnose system problems, document system events, recommend actions, and implement approved solutions.
• Coordinate testing, upgrades, and configuration of system services; ensure changes follow operating procedures and recommend revisions based on results.
• Anticipate bottlenecks and challenges and prepare approaches to address them.
• Administer and support Microsoft 365 services, including SharePoint Online, OneDrive, Microsoft Teams, and Exchange Online.
• Support identity, authentication, access management, and directory synchronization services.
• Develop and maintain PowerShell automation and operational support tools.
• Troubleshoot and resolve Microsoft 365 and hybrid infrastructure issues.
• Support security, governance, compliance, monitoring, and auditing across Microsoft cloud services.
• Develop and maintain technical documentation, standards, and operational procedures.
• Collaborate with infrastructure, security, application, and business teams to deliver technology solutions.
• Participate in a rotating on-call service rotation and provide 24/7 production support; perform occasional night or weekend work as assigned.
• Perform other duties as assigned and comply with policies and standards.
• Safely and securely maintain protected health information in accordance with annual training, the UH Code of Conduct, and UH policies and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED