Microsoft 365 Coordinator

Kansas University Endowment Association•Lawrence, KS

1d•Hybrid

About The Position

The Microsoft 365 Coordinator administers, supports, and optimizes KU Endowment’s Microsoft 365 tenants and related cloud platforms. The role manages system configurations, monitors service performance, and helps ensure secure and reliable use of Microsoft 365 services across the organization. The Coordinator provides end-user support, assists with account and access workflows, maintains documentation, tracks licenses and usage, and supports projects and security and compliance checks in collaboration with technical staff. The position is part of the Information Systems department and reports to the Director, Cybersecurity and Technical Services. Following an initial training period, the role offers a hybrid schedule, with remote work for part of the week and multiple days per week onsite at the Lawrence, Kansas office. Regular and reliable attendance is essential. The role operates in a professional office environment and includes rare travel that may involve evenings, weekends, and overnight stays. KU Endowment is an independent nonprofit organization and the official fundraising foundation for the University of Kansas. Employees are expected to embrace and demonstrate the organization’s core values of collaboration, curiosity, empowerment, and excellence. The anticipated salary starts at $70,000+ for the Coordinator role; final pay depends on qualifications, experience, education, years in the job or industry, and internal equity.

Requirements

Bachelor of Science in Computer Science, Business, or equivalent experience.
One or more years of business-related IT experience.
Microsoft 365 product knowledge experience.
Ability to communicate on technical and non-technical levels.
Excellent relationship-building skills and ability to work collaboratively with stakeholders at all levels.
Analytical and creative problem-solving abilities.
Valid driver’s license.
Access to reliable transportation to travel between multiple locations for training, donor meetings, networking, events, and/or work-related activities.
Ability to respond quickly and effectively to directions and safety hazards.
Ability to communicate effectively with colleagues and the general public.
Ability to move files, open filing cabinets, and bend or stand as necessary.
Ability to lift up to 50 pounds.
Ability to observe details at close range.

Nice To Haves

Experience in ITIL-based Help Desk environments.
Demonstrated understanding of Software as a Service (SaaS).
Experience with Microsoft 365 platform administration.
Familiarity with ITIL concepts.

Responsibilities

Serve as the first point of contact for general Microsoft 365 and associated application questions and end-user support needs.
Assist with user account setup, access changes, and deprovisioning under the direction of senior technical staff.
Support onboarding and offboarding workflows related to Microsoft 365 applications.
Support the creation and documentation of newly designed and requested workflows.
Maintain documentation, how-to guides, and training materials for staff.
Assist with tracking licenses and reporting usage trends to the Microsoft 365 Analyst.
Coordinate communication about Microsoft 365 updates, feature changes, or training opportunities.
Help maintain accurate records of permissions, groups, and access assignments.
Participate in routine security and compliance checks alongside the Analyst and/or Engineer.
Provide administrative assistance for projects and enhancements within the Microsoft 365 environment.
Collaborate with the cybersecurity and technical services teams to support organizational technology initiatives.
Maintain regular and reliable attendance.
Perform other duties as assigned.