Microsoft 365 Coordinator
About The Position
The Microsoft 365 Coordinator administers, supports, and optimizes KU Endowment’s Microsoft 365 tenants and associated cloud platforms. The role manages system configurations, monitors service performance, and helps ensure secure and reliable use of Microsoft 365 services across the organization. The position is based in the Information Systems department and reports to the Director, Cybersecurity and Technical Services. Following an initial training period, the role offers a hybrid schedule, with remote work part of the week and multiple days per week onsite at the Lawrence, Kansas office. The employee is expected to uphold KU Endowment’s values of collaboration, curiosity, empowerment, and excellence. Regular and reliable attendance is essential; other duties may be assigned. KU Endowment is an independent nonprofit and the official fundraising foundation for the University of Kansas. It connects donors’ philanthropic interests with the needs of KU students, faculty, and programs.
Requirements
- Bachelor of Science in Computer Science or Business, or equivalent experience.
- One or more years of business-related IT experience.
- Microsoft 365 product knowledge experience.
- Ability to communicate on both technical and non-technical levels.
- Excellent relationship-building skills and ability to work collaboratively with stakeholders at all levels.
- Analytical and creative problem-solving abilities.
- Valid driver’s license.
- Access to reliable transportation for travel between locations for training, donor meetings, networking, events, and/or work-related activities.
- Ability to respond quickly and effectively to directions and safety hazards.
- Ability to observe details at close range and communicate effectively with colleagues and the general public.
- Ability to move files and perform occasional filing-related bending or standing; physical effort may include lifting up to 50 pounds.
- Regular and reliable attendance.
Nice To Haves
- Experience in ITIL-based Help Desk environments.
- Demonstrated understanding of Software as a Service (SaaS).
- Experience with Microsoft 365 platform administration.
- Familiarity with ITIL concepts.
Responsibilities
- Serve as the first point of contact for general Microsoft 365 and associated application questions and end-user support needs.
- Assist with user account setup, access changes, and deprovisioning under the direction of senior technical staff.
- Support onboarding and offboarding workflows related to Microsoft 365 applications.
- Support the creation and documentation of newly designed and requested workflows.
- Maintain documentation, how-to guides, and training materials for staff.
- Assist with tracking licenses and reporting usage trends to the Microsoft 365 Analyst.
- Coordinate communication about Microsoft 365 updates, feature changes, or training opportunities.
- Help maintain accurate records of permissions, groups, and access assignments.
- Participate in routine security and compliance checks alongside the Analyst and/or Engineer.
- Provide administrative assistance for projects and enhancements within the Microsoft 365 environment.
- Collaborate with cybersecurity and technical services teams to support organizational technology initiatives.
- Perform other duties as assigned.
Benefits
- 100% employer-paid pension plan
- Health, dental, and vision insurance
- 401(k) and Roth 401(k) matching program
- Section 125 flexible benefits
- Generous paid leave, including holidays, personal leave, and sick leave
- Volunteer and community engagement opportunities
- Paid parental leave
- Life, AD&D, short- and long-term disability insurance
- Legal and ID theft protection
- Critical illness insurance
- Accident and hospital indemnity insurance
- KU education assistance
- Free parking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
