Microsoft 365 & AI Architect

PepsiCo•Plano, TX

About The Position

PepsiCo is seeking a Microsoft 365 & AI Architect to serve as a lead architect and strategic advisor for the global architecture, integration strategy and governance of Microsoft 365, enterprise AI capabilities and connected workplace platforms. The role focuses on Microsoft 365, development, AI and global delivery, while providing architectural leadership across AI & Experience Services, Global End User Compute, Workplace Enablement and Global Unified Communications & Collaboration portfolios within Global Workplace Services (GWS). PepsiCo’s Microsoft 365 and SaaS platforms support more than 290,000 users. The architect leads global initiatives in AI engineering, enterprise AI integration and the strategic evolution of Microsoft 365, including Power Platform, Microsoft 365 Copilot and integrations with enterprise applications, data platforms and AI services. The role defines architectural principles, standards and roadmaps, ensuring alignment with enterprise strategy and business objectives and promoting interoperability, scalability, security and compliance. Working with business leaders, executive stakeholders and technology teams, the architect provides direction across initiatives and enables integrated, intelligent and user-centric solutions. The role establishes enterprise guardrails, Center of Excellence standards and governance for Power Platform, citizen development and automation, including solution architecture, workflow orchestration, API integration, Dataverse, application lifecycle management and environment strategy. It also provides broad architectural expertise in generative AI, large language models, prompt engineering, conversational AI, AI service integration, observability and monitoring, and Responsible AI. The position evaluates emerging technologies and integration patterns, translating innovation into secure, scalable and sustainable enterprise capabilities. It leads complex global initiatives, represents regional architecture perspectives, engages senior and executive leaders, partners with Operations and cross-functional IT teams to improve service delivery, and coordinates vendor and staff augmentation resources.

Requirements

15+ years of technology experience, including IT Operations, enterprise architecture and support of large-scale global environments.
8+ years of Microsoft 365 experience covering enterprise architecture, governance, integration and global deployment.
6+ years of Microsoft Power Platform experience, including Power Apps, Power Automate, Power Virtual Agents and Copilot Studio; enterprise-grade solution architecture, low-code/no-code delivery and Center of Excellence implementation.
3+ years designing and implementing enterprise AI solutions, including generative AI and agentic AI use cases, with hands-on expertise in Copilot Studio, conversational AI architecture, Responsible AI, AI governance and observability, and Microsoft 365 Copilot integration, enablement and adoption.
5+ years managing strategic vendors and enterprise service providers, including SLA governance, delivery oversight and technology roadmap alignment.
Demonstrated experience with Active Directory, Azure and Microsoft Entra ID, including service principal names (SPNs), Conditional Access, and identity and access management.
Experience leading enterprise-scale architecture initiatives, cross-platform integrations and global technology transformation programs.
Experience in Tier 3 support and escalation roles, including complex incident resolution, root cause analysis and service stability in enterprise environments.
Demonstrated ability to lead cross-functional and geographically distributed teams, influence senior stakeholders and drive enterprise adoption of AI and productivity capabilities.
Strong expertise in Microsoft 365, Power Platform, Copilot and enterprise AI ecosystems, including architecture strategy, standards, roadmaps and cross-platform integration.
Deep expertise in Power Apps, Power Automate, Copilot Studio, Dataverse, environment strategy, application lifecycle management, API integrations, and Center of Excellence and citizen development governance.
Strong understanding of generative AI, large language models, agentic AI, prompt engineering, Responsible AI, AI governance and AI observability, including secure and scalable enterprise integration.
Experience designing AI-enabled solutions using Microsoft 365 Copilot, Copilot Studio, Azure AI services, Power Platform and Microsoft 365 extensibility models.
Expertise designing and governing integrations across Microsoft 365, enterprise applications, data platforms, SaaS solutions and AI services using scalable and secure architectural patterns.
Strong expertise in PowerShell, Microsoft Graph API, RESTful services and enterprise integration patterns for automation, orchestration and cross-platform connectivity.
Solid understanding of Microsoft Entra ID, Active Directory, service principals, identity and access management, Zero Trust principles, and enterprise security and compliance requirements.
Experience defining architectural standards, design principles and lifecycle management practices aligned with enterprise architecture frameworks and IT service management practices such as ITIL.
Working knowledge of programming and scripting languages such as C# and Python sufficient to guide engineering teams, assess solution designs and support technical implementation.
Broad understanding of cloud platforms, infrastructure, networking, databases and application architecture to assess dependencies and ensure end-to-end solution integration.
Strong leadership, sound judgment and accountability for architectural decisions, global initiatives and technology outcomes.
Ability to assess complex technical and business challenges, risks and dependencies and develop practical, scalable solutions.
Effective communication with senior leadership, business stakeholders, technical teams and strategic vendors, including translating technical concepts into business outcomes.
Ability to operate independently with high autonomy and take ownership of solution design, architectural decisions, issue resolution and execution.
Ability to balance strategic initiatives with operational priorities and align efforts with business and technology objectives.
Strong organizational and project coordination skills, including technical documentation, knowledge sharing and sustainable operational handover.
Ability to work in fast-paced, dynamic and matrixed global environments, navigate ambiguity and adapt to evolving technologies and priorities.
Ability to build relationships across global and regional teams and foster alignment among architecture, engineering, operations, security and business stakeholders.
Active listening, sound judgment, self-awareness and ability to resolve conflicts constructively across diverse teams and stakeholder groups.
Confidence leading architectural discussions, technical workshops, executive briefings, training sessions and decision-making forums.
Structured approach to work, ensuring alignment with enterprise standards, governance frameworks, policies and procedures.
Proactive and effective communication across time zones, teams and collaboration channels, with transparency and timely follow-through.
Strong written and verbal English communication skills for effective engagement with global stakeholders.

Nice To Haves

Familiarity with Microsoft Viva, Copilot extensibility, Microsoft 365 Agents Toolkit and enterprise agent development and integration scenarios.

Responsibilities

Provide senior architectural leadership for global collaboration strategy and serve as a subject matter expert in intelligent automation, AI engineering and AI innovation.
Own end-to-end architecture and evolution of solutions, including solution design, lifecycle management, standardization, governance, technology roadmaps and strategic partnerships.
Drive global integration across Microsoft 365, enterprise AI solutions and workplace platforms, ensuring interoperability, scalability, security and alignment with enterprise technology standards.
Evaluate emerging capabilities and develop proofs of concept to validate innovative solutions and accelerate enterprise adoption.
Lead and provide architectural oversight for complex global initiatives involving cross-functional platform integration, strategic technology partnerships and enterprise-scale deployment of new capabilities.
Coordinate business and technology stakeholders to ensure architectural alignment, integration and delivery according to global standards and strategic objectives.
Act as the senior architectural representative for the Americas, maintaining alignment with global Collaboration strategy and programs across Collaboration, UCC and GWS.
Represent and align North America, Latin America and global teams, promoting cross-regional collaboration and architectural consistency.
Communicate architecture strategy, initiatives, program progress and emerging capabilities to senior and executive leadership through briefings, training, Q&A forums and updates.
Champion AI innovation by turning emerging technologies and enterprise AI opportunities into strategic insights and capabilities that deliver business value and adoption.
Partner with Operations and cross-functional IT teams to optimize global service delivery, streamline IT operations and improve the end-user experience.
Identify ways to reduce support tickets, improve knowledge management and automate repetitive tasks using intelligent automation and AI-driven solutions.
Drive architectural improvements and cross-team initiatives that improve operational efficiency, service quality and scalability across GWS.
Serve as a point of contact with HCL during CST and represent Collaboration in quarterly HCL vendor meetings.
Coordinate staff augmentation resources toward key initiatives.
Provide architectural leadership for Microsoft 365, Power Platform and enterprise AI technologies, including Power Apps, Power Automate, Copilot Studio, Dataverse, Microsoft 365 Copilot and AI services.
Establish enterprise guardrails and Center of Excellence standards for scalable citizen development and automation while ensuring enterprise architecture, security and operational requirements are met.

Benefits

Performance-based bonus with a target payout of 12% of annual salary, paid annually, subject to eligibility.
Paid parental leave, vacation, sick leave and bereavement leave, subject to eligibility.
Medical insurance.
Dental insurance.
Vision insurance.
Disability insurance.
Health and Dependent Care Reimbursement Accounts.
Employee Assistance Program (EAP).
Accident insurance.
Group legal insurance.
Life insurance.
Defined Contribution Retirement Plan.