Microsoft 365 & AI Architect

PepsiCo • Plano, TX

4d • $110,700 - $185,250

About The Position

PepsiCo is seeking a Microsoft 365 & AI Architect to serve as a lead architect and strategic advisor for the global architecture, integration strategy and governance of Microsoft 365, enterprise AI capabilities and connected workplace platforms. The role supports more than 290,000 users and provides architectural leadership across AI & Experience Services, Global End User Compute, Workplace Enablement and Global Unified Communications & Collaboration within Global Workplace Services.

The architect leads global initiatives focused on AI engineering, enterprise AI integration and the strategic evolution of Microsoft 365. This includes the Power Platform—Power Apps, Power Automate, Copilot Studio, Dataverse and environments—as well as Microsoft 365 Copilot and its integration with enterprise applications, data platforms and AI services. The role defines architectural principles, standards and roadmaps, aligns solutions with enterprise technology strategy and business objectives, and promotes interoperability, scalability, security and compliance.

A central focus is AI engineering, intelligent automation and responsible AI adoption. The architect establishes enterprise guardrails and Center of Excellence standards, and enables scalable citizen development and automation while ensuring that solutions satisfy enterprise architecture, security and operational requirements. The position also requires broad enterprise AI expertise, including generative AI, large language models, prompt engineering, conversational AI, AI service integration, observability and monitoring, and Responsible AI.

The role works with business leaders, executive stakeholders and technology teams to provide architectural direction, evaluate emerging technologies, and translate innovation into secure, scalable and sustainable enterprise capabilities. It also supports operational efficiency, global service delivery, vendor coordination and cross-regional collaboration across North America, Latin America and global teams.

Requirements

• 15+ years of technology experience, including IT Operations, enterprise architecture and support of large-scale global environments.
• 8+ years of Microsoft 365 experience covering enterprise architecture, governance, integration and global deployment.
• 6+ years of Microsoft Power Platform experience, including Power Apps, Power Automate, Power Virtual Agents and Copilot Studio; enterprise-grade solution architecture, low-code/no-code delivery and Center of Excellence implementation.
• 3+ years designing and implementing enterprise AI solutions, including generative AI and agentic AI use cases, with hands-on expertise in Copilot Studio, conversational AI architecture, Responsible AI, AI governance and observability, and Microsoft 365 Copilot integration, enablement and adoption.
• 5+ years managing strategic vendors and enterprise service providers, including SLA governance, delivery oversight and technology roadmap alignment.
• Demonstrated experience with Active Directory, Azure and Microsoft Entra ID, including service principal names, Conditional Access, and identity and access management.
• Demonstrated experience leading enterprise-scale architecture initiatives, cross-platform integrations and global technology transformation programs.
• Experience in Tier 3 support and escalation roles, including complex incident resolution, root cause analysis and service stability in enterprise environments.
• Demonstrated ability to lead cross-functional and geographically distributed teams, influence senior stakeholders and drive enterprise adoption of AI and productivity capabilities.
• Strong expertise in Microsoft 365, Power Platform, Copilot and enterprise AI ecosystems, including architecture strategy, standards, roadmaps and cross-platform integration.
• Deep expertise in Power Apps, Power Automate, Copilot Studio, Dataverse, environment strategy, application lifecycle management, API integrations, CoE and citizen development governance.
• Strong understanding of generative AI, LLMs, agentic AI, prompt engineering, Responsible AI, AI governance and AI observability, including secure and scalable enterprise integration.
• Experience designing AI-enabled solutions using Microsoft 365 Copilot, Copilot Studio, Azure AI services, Power Platform and Microsoft 365 extensibility models.
• Expertise in designing and governing integrations across Microsoft 365, enterprise applications, data platforms, SaaS solutions and AI services using scalable and secure architectural patterns.
• Strong expertise in PowerShell, Microsoft Graph API, RESTful services and enterprise integration patterns for automation, orchestration and cross-platform connectivity.
• Solid understanding of Microsoft Entra ID, Active Directory, service principals, identity and access management, Zero Trust principles, and enterprise security and compliance requirements.
• Experience defining architectural standards, design principles and lifecycle management practices aligned with enterprise architecture frameworks and IT service management practices such as ITIL.
• Working knowledge of programming and scripting languages such as C# and Python to guide engineering teams, assess solution designs and support technical implementation.
• Familiarity with Microsoft Viva, Copilot extensibility, Microsoft 365 Agents Toolkit, and enterprise agent development and integration scenarios.
• Broad understanding of cloud platforms, infrastructure, networking, databases and application architecture to assess dependencies and ensure end-to-end solution integration.
• Strong leadership, sound judgment, accountability and ownership of architectural decisions, global initiatives and technology outcomes.
• Ability to analyze complex technical and business challenges, assess risks and dependencies, and develop practical, scalable solutions.
• Effective communication with senior leadership, business stakeholders, technical teams and strategic vendors, including translating technical concepts into business outcomes.
• Ability to operate independently with a high degree of autonomy and take ownership of solution design, architectural decisions, issue resolution and execution.
• Ability to balance strategic initiatives with operational priorities and align work with business and technology objectives.
• Strong organizational and project coordination skills, including technical documentation, knowledge sharing and sustainable operational handover.
• Ability to thrive in fast-paced, dynamic, matrixed global environments, navigate ambiguity and adapt to evolving technologies and business priorities.
• Ability to build relationships across global and regional teams and foster alignment among architecture, engineering, operations, security and business stakeholders.
• Active listening, sound judgment, self-awareness and ability to resolve conflicts constructively across diverse teams and stakeholder groups.
• Confidence leading architectural discussions, technical workshops, executive briefings, training sessions and decision-making forums.
• Structured approach to work, with alignment to enterprise standards, governance frameworks, policies and procedures.
• Proactive, effective communication across time zones, teams and collaboration channels, with transparency and timely follow-through.
• Strong written and verbal English communication skills for engaging global stakeholders.

Responsibilities

• Provide senior architectural leadership for global collaboration strategy and serve as a subject matter expert in intelligent automation, AI engineering and AI innovation.
• Own end-to-end architecture and evolution of solutions, including solution design, lifecycle management, standardization, governance, technology roadmaps and strategic partnerships.
• Drive global integration across Microsoft 365, enterprise AI solutions and related workplace platforms, ensuring interoperability, scalability, security and alignment with enterprise technology standards.
• Lead evaluation of emerging capabilities and develop proofs of concept to validate innovative solutions and accelerate enterprise adoption.
• Lead and provide architectural oversight for complex global initiatives involving cross-functional platform integration, strategic technology partnerships and deployment of new capabilities at enterprise scale.
• Coordinate business and technology stakeholders to ensure architectural alignment, integration and delivery in accordance with global standards and strategic objectives.
• Represent architecture for the Americas with a high degree of decision-making autonomy, while maintaining understanding of global Collaboration, UCC and broader GWS strategy and initiatives.
• Promote alignment and representation across North America, Latin America and global teams, driving cross-regional collaboration and architectural consistency.
• Engage senior and executive leaders through architectural strategy communications, executive briefings, training sessions, Q&A forums and strategic updates.
• Champion AI innovation by translating emerging technologies and enterprise AI opportunities into strategic insights and actionable capabilities.
• Partner with Operations and cross-functional IT teams to optimize global service delivery, streamline IT operations and improve the end-user experience.
• Identify ways to reduce support tickets, improve knowledge management and automate repetitive tasks through intelligent automation and AI-driven solutions.
• Drive architectural improvements and cross-team initiatives that improve operational efficiency, service quality and scalability across GWS.
• Serve as a medium-management point of contact with HCL during CST and represent Collaboration at HCL quarterly vendor connects.
• Coordinate staff augmentation resources toward key initiatives.

Benefits

• Performance-based annual bonus with an eligibility target payout of 12% of annual salary.
• Paid time off, subject to eligibility, including paid parental leave, vacation, sick leave and bereavement leave.
• Medical, dental and vision coverage, subject to elections and eligibility.
• Disability benefits, subject to elections and eligibility.
• Health and dependent care reimbursement accounts, subject to elections and eligibility.
• Employee Assistance Program (EAP).
• Accident, group legal and life insurance, subject to elections and eligibility.
• Defined Contribution Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed