MICRO MARKET ASSOCIATE (Full-Time w/ Benefits)

NEXCOM•Panama City, FL

18h

About The Position

Performs duties in micro markets and vending machines, including ensuring machine functionality, product availability, payment kiosk operation, money changing, and machine upkeep. Sells general merchandise using professional selling techniques and provides service intended to anticipate and exceed customer expectations. Operates a motor vehicle on public roads throughout the assigned geographical area as part of the job. The role also involves stocking and arranging merchandise, maintaining product freshness and cleanliness, servicing machines, handling inventory and cash, and transporting merchandise.

Requirements

One year of progressive, responsible clerical, office, or retail sales experience involving customer interaction, or an eligible education substitution: half a year of academic study above high school level may substitute for each six months of the general experience requirement.
One year of progressively responsible specialized experience providing knowledge and skills in retail fundamentals, including retail sales services, vending, store operations, or warehouse work.
Possess a valid state driver’s license or a valid commercial driver’s license (CDL).
Have the knowledge and skills necessary to operate a motor vehicle safely.
Pass applicable background checks for the area of responsibility, which may include Federal or Department of Defense security clearance checks.
Pass the GSA defensive driving course.

Responsibilities

Maintain Exchange-owned vending machines and micro markets daily.
Inspect and replenish a range of products, including food, beverages, and other merchandise.
Monitor shelf-life and expiration dates; remove expired, aged, or spoiled items, document removals, and sanitize areas as needed.
Greet and engage customers, provide sales assistance and opinions, help select merchandise, and suggest complementary products.
Keep assigned areas fully stocked and merchandise neatly arranged.
Communicate with a supervisor about stock additions and deletions, sales trends, customer preferences, needs, and problems.
Participate in department meetings and exchange ideas for improving customer service, job performance, and sales results.
Set up and maintain prices and Exchange-branded visual programs, and keep current product price lists where applicable.
Keep micro markets clean and orderly, including sweeping and mopping floors, cleaning countertops, wiping coolers, and emptying trash.
Assist with annual merchandise resets to maintain product adjacencies, branding, and placement standards.
Use and be responsible for electronic devices needed for inventory, receiving, and ordering.
Assist with relocating and installing machines; clean machine interiors and exteriors using appropriate cleaning solutions.
Make settings and adjustments to food and liquid dispensing units and coin changers.
Collect money from vending machines, micro market kiosks, and other machines according to schedule; accompany vending contractors when required to verify cash collected from vendor-owned machines.
Record machine servicing information using handheld devices and, where needed, manually record product counts and prepare Vending Machines Cash Collection Slip SS 411.
Clear coin jams and issue refunds at designated locations as required.
Control inventory for micro markets, trucks, routes, vending, and micro market systems.
Collect daily turn-in money bags from Cash Handling Clerks, count and verify receipts, prepare Daily Cash Receipt SS 120, and arrange deposits according to procedures.
Receive bills from the Cash Handling Clerk and purchase coins from the Navy Exchange Cashier’s Cage.
Interact professionally and courteously with customers and coworkers, follow NEX dress code and uniform standards, and support other vending team members.
Learn product setup, use, care, characteristics, and price points, and communicate product information to customers accurately and legibly.
Operate a motor vehicle in connection with assigned duties.
Load and unload merchandise by hand or dolly and protect it from damage and bad weather.
Prepare and maintain a Daily Trip Report of all trips.
Follow or coordinate the vehicle preventive maintenance schedule with designated NEX personnel.
Maintain appropriate vehicle fuel levels and retain refueling and maintenance receipts.
Keep the vehicle interior clean and free of debris and return it to the designated parking area at the end of the workday.
Perform other related duties as assigned.