MICRO MARKET ASSOCIATE_ FULL TIME RETAIL STOCKER

NEXCOM•Kittery, ME

About The Position

The Micro Market Associate performs duties in micro markets and vending machines, maintaining machine functionality and operation, product availability, money-changing machines, payment kiosks, and required upkeep. The associate sells general merchandise using professional selling techniques and provides service intended to anticipate and exceed customer expectations. The role includes operating a motor vehicle on public roads throughout the assigned geographical area. The associate stocks and maintains products and merchandise, monitors expiration dates and removes spoiled or aged items, keeps markets clean and orderly, maintains prices and visual programs, and assists with merchandise resets. The role also involves inventory, receiving, and ordering tasks using electronic devices; relocating, installing, cleaning, and adjusting machines; collecting and documenting cash; and supporting vending contractors as needed. The associate loads and unloads merchandise, maintains trip and vehicle records, coordinates preventive vehicle maintenance, and keeps the vehicle fueled, clean, and properly parked. Work is performed both indoors and outdoors, with occasional exposure to bad weather while loading and unloading or driving. The position regularly involves lifting and transporting objects weighing up to 40 pounds; heavier items may be handled with assistance or material-handling equipment.

Requirements

One year of progressive, responsible clerical, office, or retail sales experience demonstrating the ability to interact with customers; alternatively, half a year of academic study above high school may substitute for each six months of the general experience requirement.
One year of progressively responsible specialized experience providing knowledge and skills in retail fundamentals, including retail sales, services, vending, store operations, or warehouse work.
Possess a valid state driver’s license or a valid commercial driver’s license (CDL).
Have the knowledge and skills necessary to operate a motor vehicle safely.
Pass appropriate background checks for the area of responsibility, which may include a Federal DOD Security Clearance.
Pass the GSA defensive driving course.
Regularly lift and transport moderately heavy objects weighing up to 40 pounds; occasionally handle heavier items with assistance or material-handling equipment.
Be able to perform regular walking, bending, and reaching.

Responsibilities

Maintain Exchange-owned vending machines and micro markets, including functionality, product availability, and upkeep.
Inspect and replenish merchandise, monitor product shelf life, remove expired, aged, or spoiled products, and sanitize areas as needed.
Greet and assist customers, provide sales-related advice, help select merchandise, and suggest complementary items.
Keep assigned areas fully stocked and merchandise neatly arranged; communicate stock needs, sales trends, customer preferences, and problems to the supervisor.
Participate in department meetings and share ideas about customer service, job performance, and sales goals.
Set up and maintain prices and Exchange-branded visual programs, and maintain a current product price list.
Keep micro markets clean and orderly by sweeping and mopping floors, cleaning countertops, wiping coolers, and emptying trash.
Assist with annual merchandise resets to maintain product adjacencies, branding, and placement standards.
Use laptops, tablets, scanners, handheld devices, or other electronic equipment for inventory, receiving, and ordering.
Assist with relocating and installing machines; clean machine interiors and exteriors and adjust food, liquid, and coin changer units.
Collect money from vending machines, micro markets, kiosks, and other machines according to schedule; accompany vending contractors when required and verify cash collected from vendor-owned machines.
Record machine servicing information using computerized handheld devices and, where needed, manually prepare Vending Machines Cash Collection Slips with required details and cash meter readings.
Clear coin jams and issue refunds at designated locations as required.
Maintain inventory control for micro markets, trucks, routes, vending systems, and micro market systems.
Collect turn-in money bags from Cash Handling Clerks, count and verify receipts, prepare Daily Cash Receipts, and arrange deposits according to procedures.
Receive bills from Cash Handling Clerks and purchase coins from the Navy Exchange Cashier’s Cage.
Interact professionally with customers and coworkers, comply with NEX dress and uniform standards, and support other vending team members.
Learn merchandise features, setup, use, care, characteristics, and prices; communicate product information to customers.
Operate a motor vehicle in the assigned geographical area; load and unload merchandise by hand or dolly and protect it from damage and weather.
Prepare and maintain a Daily Trip Report; coordinate preventive vehicle maintenance, maintain adequate fuel, retain refueling and maintenance receipts, keep the vehicle clean, and return it to its designated parking area at the end of the workday.
Perform other related duties as assigned.