Mgr IT Technical Services

Covenant Health•Knoxville, TN

About The Position

Provides enterprise leadership for the compute, virtualization, storage, and backup platforms that host clinical, business, integration, and infrastructure workloads. Accountable for platform availability, capacity, lifecycle, security, recoverability, automation, and technical standards across on-premises and approved hosted or cloud environments. Leads engineering and operations for compute and virtualization platforms, including physical servers, virtualization, hyperconverged infrastructure, operating systems, clustering, high availability, and management tools. Establishes architectures, build standards, configuration baselines, capacity thresholds, placement practices, and lifecycle roadmaps. Coordinates patching, firmware, vulnerability remediation, certificate management, privileged administration, and platform hardening with cybersecurity and application owners. Drives automation, orchestration, standardized provisioning, configuration management, and self-service capabilities. Oversees performance analysis, demand forecasting, licensing, hardware maintenance, and removal of unsupported infrastructure. Owns enterprise storage and data protection services, including block, file, and object storage, along with backup platforms and operations. Partners with application, database, cybersecurity, data center, and disaster recovery teams to design recoverability, retention, replication, and restoration. Validates backup success, restoration procedures, recovery dependencies, and audit and risk-management evidence, while maintaining clear accountability for backup operations, disaster recovery orchestration, application recovery, and business continuity. Leads service management for platform services, including incident, problem, change, release, and capacity management, and serves as executive escalation for significant availability or data protection events. Manages standards, documentation, inventories, support runbooks, maintenance windows, and operational metrics. Develops a multi-year investment roadmap and manages budgets, contracts, licensing, support agreements, vendor performance, and professional services. Leads workforce planning, hiring, coaching, cross-training, succession planning, and a sustainable on-call model. Coordinates infrastructure readiness for implementations, acquisitions, migrations, data center changes, and cloud or hosted service adoption. Participates in an on-call leadership rotation and responds to significant service disruptions outside normal business hours. Local travel among system facilities may be required. Follows policies, procedures, and safety standards; completes annual required education; works toward goals and objectives; participates in quality improvement initiatives as requested; and performs other duties as assigned.

Requirements

Bachelor’s degree in information technology, computer science, engineering, or a related field, or an equivalent combination of education and relevant experience.
Seven or more years of progressive experience in enterprise compute, virtualization, storage, or backup.
At least three years leading technical staff or a major platform service.
Demonstrated experience supporting highly available production platforms in a complex, multi-site environment.
Experience with capacity planning, lifecycle management, infrastructure automation, patching, vulnerability remediation, and restoration operations.
Experience managing budgets, contracts, vendors, licensing, and enterprise infrastructure projects.
Valid Tennessee Class D driver’s license and state-mandated minimum insurance coverage; driving record must meet Covenant Health minimum standards at hire and throughout employment.

Responsibilities

Lead engineering and operations for physical servers, virtualization, hyperconverged infrastructure, operating systems, clustering, high availability, and supporting management tools.
Establish reference architectures, build standards, configuration baselines, capacity thresholds, placement practices, and lifecycle roadmaps for production and nonproduction workloads.
Coordinate patching, firmware, vulnerability remediation, certificate management, privileged administration, and platform hardening with cybersecurity and application owners.
Drive automation, orchestration, standardized provisioning, configuration management, and self-service capabilities where appropriate.
Oversee performance analysis, demand forecasting, licensing, hardware maintenance, and removal of unsupported infrastructure.
Own block, file, and object storage services, including performance, capacity, replication, snapshots, ransomware-resilient capabilities, tiering, and lifecycle management.
Own enterprise backup platforms and operational backup services, including policy administration, job monitoring, exception management, immutable protection, off-site or isolated copies, and restoration support.
Partner with application, database, cybersecurity, data center, and disaster recovery teams to design recoverability, retention, replication, and restoration according to business requirements.
Validate backup success, restoration procedures, recovery dependencies, and evidence required for audits and risk management.
Maintain accountability boundaries between backup operations, disaster recovery orchestration, application recovery, and business continuity.
Lead incident, problem, change, release, and capacity management for platform services; serve as executive escalation for significant availability or data protection events.
Manage engineering standards, technical documentation, inventories, ownership records, support runbooks, maintenance windows, and operational metrics.
Build a multi-year investment roadmap and manage capital and operating budgets, contracts, licensing, support agreements, vendor performance, and professional services.
Lead workforce planning, hiring, coaching, cross-training, succession planning, and a sustainable on-call model.
Coordinate infrastructure readiness for application implementations, acquisitions, migrations, data center changes, and cloud or hosted service adoption.
Participate in an on-call leadership rotation and respond to significant service disruptions outside normal business hours.
Travel locally among system facilities as required.
Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Perform other duties as assigned.