MFT Support Analyst

Avalon Administrative Services LLC•Tampa, FL

3h•Remote

About The Position

The MFT Support Analyst is responsible for the ongoing support, monitoring, and maintenance of business-to-business (B2B) integration processes and Managed File Transfer (MFT) operations. This role requires strong technical expertise and a disciplined approach to ensuring system performance, reliability, and availability, while maintaining enterprise standards for monitoring, privacy, security, compliance, and quality of service. This position is eligible for remote work, but quarterly travel will be required to Avalon’s corporate office located in Tampa, Florida.

Requirements

Bachelor’s Degree in software engineering, computer science, or other related discipline
3 years of progressively increasing experience in healthcare
2+ years Healthcare IT experience
Technical and non-technical troubleshooting skills with ability to diagnose and resolve problems efficiently and effectively
Clear understanding with Microsoft SQL Server, PowerShell, FTP/SFTP, HTTPS, REST API integrations and TCP/IP communications
Reliable, highly motivated self-starter with the ability to work independently or collaboratively within a team environment
Capable of managing multiple priorities with general supervision, demonstrating initiative, sound judgment, and creativity

Nice To Haves

Experience in file transfer software implementations
Experience with MOVEit Automation and MOVEit Transfer applications
Previous experience in an early-stage growth company helpful

Responsibilities

Ensure adherence to established corporate security and compliance standards
Collaborate with developers and team members to design and implement reliable interfaces
Partner with internal business teams and external trading partners to enable successful exchange of integration files
Document and follow established enterprise and industry best practices
Support the ongoing integration of B2B technologies with multiple business systems and platforms
Troubleshoot and resolve communication and data transfer failures
Participate in a 24x7 on-call support responsibilities rotation
Document MFT processes for trading partners, business partners, and internal teams
Participate in server and software health maintenance
Contribute to the design and development of tracking, monitoring, and management tools for MFT traffic