Support Analyst

World Wide Technology Healthcare Solutions • Jenks, OK

3d

About The Position

As part of the IT Shipping Execution team, you will provide front-line support for our growing Supply Chain operations through Oracle Fusion Cloud apps, on-prem EBS, Custom applications, and more to help ensure our business partners continued success.

What will you be doing?:

The individual we are looking to hire will work to ensure a good flow of our incident backlog is in place. Tickets should be picked up, distributed, collaborated with amongst the team for efficient resolution. The individual will also work with the team of analysts and developers to support and enhance the on-prem and cloud Oracle systems. They will be required to learn our business processes and procedures, participate in meetings with business stakeholders globally, design meetings, and tech meetings, perform proof of concept as and when needed, and get fully involved in all aspects of delivering solutions to the business. Also, this person will be required to test various applications, conduct UAT as necesary, and work with the team to deploy the technical components in production.

Requirements

• 5+ years of experience in Oracle EBS/Applications
• Knowledge in AI Tools or willingness to learn
• Basic knowledge of GIT would be preferred to know how to read and troubleshoot code
• Knowledge of supply chain processes: Warehouse Management, Inventory management, Order Management, Purchasing, and Planning processes.
• Experience with analysis, setup, configuration, and testing
• Experience with working a support queue
• Ability to write SQL for data mining, analysis, and other purposes.
• Understanding Upstream and downstream integration with other modules and third-party and custom applications.
• Ability to work and collaborate with business and cross-functional teams.
• Strong analytical, troubleshooting, and debugging skills.
• Good presentation and communication skills.
• Ability to be self-directed and self-motivated
• Ability to be innovative, have outside-the-box creativity, and present alternative ideas
• To be a good active listener and communicator

Nice To Haves

• Experience in Oracle Fusion Cloud is excellent to have.
• Experience and or knowledge of Agile Methodology is a big plus.

Responsibilities

• Participate in the support of existing Supply Chain applications
• Effectively communicate with in ServiceNow Tickets and properly perform troubleshooting steps
• Participate in strategic improvements to the operational resiliency and scalability.
• Provide Application solutions across different Oracle Application Technologies and custom platforms for supply chain operations.
• Analyze data flow within the Oracle EBS, Oracle Cloud and various boundary and custom web applications to identify solutions
• Work with their technical counterparts to provide functional details of ask and work with them to deliver a technical solution.
• Test end-to-end solutions to ensure complete satisfaction of internal and external users
• Create training documents, QA flows and work instructions so that solutions developed can be used by end users.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed