Support Analyst

Harris Computer•Fort Collins, CO

About The Position

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Employees enjoy a casual work environment that offers comfort while providing superior service to customers. The company offers a comprehensive benefit package as well as other additional “Perks”! Harris empowers its employees to make a difference, has an award winning culture, offers opportunity to learn, is financially strong and is owned by the largest software company in Canada (CSI), and promotes a fun work environment. Harris is an Equal Opportunity/Affirmative Action Employer, considering applicants without regard to various protected characteristics. The company uses artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role, but AI does not make final hiring decisions.

Requirements

1+ year(s) of customer service experience in a technical environment or relevant experience
Proven problem-solving abilities
Proven verbal skills and exceptional written skills
Experience in technical documentation
Ability to multi-task effectively
Work well autonomously

Responsibilities

Handle support calls or tickets
Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications
Exercise sound professional judgment in investigating technical problems
Collects detailed information to categorize requests to establish a method of resolution
Documentation of all customer communication through tickets