Castle Rock Water - Meter Services Technician I-III

Town of Castle Rock•Castle Rock, CO

4d•Onsite

About The Position

Castle Rock Water is hiring a Meter Services Technician at one of three levels (I–III). The position supports the Town of Castle Rock’s water services by maintaining accurate meter data and the residential metering infrastructure. The role collects and transfers meter readings, investigates skipped reads, performs basic meter and transceiver maintenance, and completes customer-service work orders involving meters, water service, and routine pressure testing. It also supports final billing reads, water-service disconnects and reconnects, residential meter-set inspections, and meter installation, replacement, and repair. The technician participates in a department on-call rotation of one week out of every five, with a maximum one-hour response time, and in the Town’s winter snow-removal rotation. Snow-removal shifts are typically 12 hours and use a four-wheel-drive pickup. Depending on level and operational needs, the role may require working the first three days of each month, including weekends or holidays, to support meter-reading and billing cycles. The work is outdoors in all weather conditions and includes exposure to dust, noise, and chemicals. It involves moderate to heavy physical work, including handling objects and materials weighing 50–100 pounds, frequent climbing and other body movements, and operating tools, electrical equipment, and vehicles. A driving-record check and criminal-background check must be satisfactorily completed before employment begins.

Requirements

An equivalent combination of education, training, and experience demonstrating the required knowledge, skills, and abilities may be considered.
Technician I: Generally, a high school graduate supplemented by one year of related work experience in water-meter infrastructure, public utilities, plumbing, irrigation, or locating is preferred, or an equivalent combination.
Technician II: Generally, a high school diploma or GED and two years of related experience at Castle Rock Water, or at least three years of related experience in meter infrastructure, public utilities, plumbing, irrigation, or locating, or an equivalent combination.
Technician III: A high school diploma or GED and at least four years of related experience at Castle Rock Water, or six years of related experience in water-meter infrastructure, public utilities, plumbing, or irrigation, or an equivalent combination.
A valid Colorado driver’s license is required for Technician I.
A valid Colorado Class A CDL with Tank Vehicle endorsement is required for Technician II and III; Technician I must hold it or be able to obtain it within six months.
Technician II: American Backflow Prevention Association (ABPA) or International Association of Plumbing and Mechanical Officials (ASSE) Backflow Tester Certification; Class 1 Distribution Certification; Trench Safety Certification; and Forklift Certification are required.
Technician III: ABPA or ASSE Backflow Tester Certification; Class 2 Distribution Certification; Collection 1 or Water D Certification; Trench Safety Certification; and Forklift Certification are required.
Technician III must be able to work the first three days of every month, including weekends or holidays, if needed to provide backup coverage for Meter Technicians or the Meter Services Supervisor.
Ability to draw conclusions, make sound judgments, and offer recommendations based on facts, data, experience, and observations.
Working knowledge of tools, methods, techniques, and materials used to install and maintain water-meter infrastructure, including meter pits or vaults, curb stops, meters, and meter transceiver units.
Ability to establish and maintain effective working relationships and to follow departmental and Town codes, policies, guidelines, procedures, and supervisory directives.
Ability to safely occupy confined spaces for maintenance, installation, inspection, and repair of water-meter infrastructure.
Working knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
Ability to prioritize multiple tasks independently and accurately complete service work orders under tight deadlines.
Ability to apply basic mathematical skills, safe driving practices, and principles when operating equipment and vehicles.
Ability to use and interpret basic maps and identify occupational hazards, including confined spaces, and follow appropriate procedures.
Ability to communicate clearly and concisely in writing and verbally with internal and external customers, in person and by telephone.
Ability to work independently and as part of a team.
Ability to operate mobile data-collection devices and electronically transfer data to the core billing system.
Ability to work on the 1st, 2nd, and 3rd of each month, including weekends or holidays, when meter reading occurs.
Ability to participate in an on-call schedule of one week out of every five, with a maximum one-hour response time, and in the Town’s winter snow-removal rotation.
Ability to perform moderate to heavy physical work, including lifting, carrying, pushing, or pulling 50–100 pounds; frequent climbing, balancing, stooping, kneeling, bending, crouching, crawling, or twisting; and hand-eye coordination to operate tools, electrical equipment, and vehicles.
Vision for reading, recording, and interpreting information, and speech and hearing sufficient to communicate with employees and citizens.
Must satisfactorily complete a driving-record check and criminal-background check before commencing employment.

Nice To Haves

Technician I: One year of related work experience in water-meter infrastructure, public utilities, plumbing, irrigation, or locating is preferred.
Technician III: College-level coursework in construction, engineering, physical or biological sciences, or a related field is preferred.

Responsibilities

Collect accurate meter readings on assigned routes using mobile and handheld devices, and transfer the data to the Water Billing Team accurately and on time.
Obtain skipped meter reads and perform basic maintenance and repairs on meters and meter transceiver units to prevent future skipped reads.
Complete customer-service work orders related to water-meter malfunctions at homes or properties.
Respond to customer-service work orders and conduct routine pressure tests at various points in the water system.
Perform basic flow detection and chlorine testing, document findings, and report information to the Meter Services Specialist for escalation when needed.
Capture final billing reads for the Water Billing Team when water service is transferred.
Disconnect and reconnect water service for customer delinquencies or non-payment, property inspections, and private plumbing issues at customer request.
Explain meter readings to customers and respond to routine complaints and questions about water-service disconnects and reconnects.
Install, inspect, maintain, and replace residential meters, registers, meter transceiver units, curb-stop boxes, and meter pits.
Conduct routine inspections and re-inspections of residential meter sets as part of the certificate-of-occupancy process, and report variances for review.
Participate in the department’s on-call rotation, one week out of every five, with a maximum response time of one hour.
Participate in the Town’s snow-removal rotation, including scheduled winter on-call duties and shifts typically lasting 12 hours.
Perform other duties as assigned or required.