Meter Services Technician III

Cobb County Government • Water System Operations Building, GA

1d

About The Position

This position is vital to the daily operations of the Water System. Water Field Service Tech IIIs provide lead guidance, direction, and training to subordinate employees. The position confers with supervision about work assignments, investigates and resolves customer complaints, oversees the Commercial Meter truck, and tests meters.

The role investigates and resolves complaints involving meters, water leaks, pressure, and high bills; locates and reads commercial water meters; repairs water service lines; and uses electronic radio transmitters (ERTs) to read commercial meters and address related connectivity or data issues. It also performs related duties such as handling meter-reading data for contractors, sorting service orders into routes, dispatching, and serving as crew chief.

Requirements

• High school diploma or GED.
• Three years of experience repairing and maintaining water meters.
• Valid driver’s license, which must be maintained.
• Confined Space certification, which must be maintained.
• Ability to perform heavy physical work involving stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects typically weighing 20–50 pounds and occasionally up to 100 pounds.
• Ability to communicate orally for some tasks.

Responsibilities

• Provide guidance, direction, training, and technical expertise to assigned co-workers; coordinate with the supervisor on assignments and priorities; monitor work in progress; inspect completed work; and assist with complex situations.
• Investigate and resolve customer complaints regarding meters, water leaks, pressure, and high bills.
• Check meters for leaks, proper operation, and illegal water taps; pump water from meter boxes; determine leak sources; report leaks; repair or rebuild water meters; calculate flow rates; and calibrate meters as needed.
• Locate and read commercial water meters, including descending into vaults, pumping water from meter boxes, recording meter data, confirming reading accuracy, transferring data between portable devices and computer systems for billing, and maintaining documentation.
• Repair water service lines by locating and excavating lines to determine the nature of leaks and selecting an effective repair technique.
• Use electronic radio transmitters (ERTs) to read commercial meters; troubleshoot connectivity and other issues; spot-test data accuracy; install software updates; and refer hardware or software problems to appropriate support personnel.
• Perform related duties as needed, including transferring meter-reading data for contractors, sorting service orders into routes, dispatching, and serving as crew chief.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED