Crew Leader I - Meter Services (Water Department)

City of Winter Haven•Winter Haven, FL

3d•Onsite

About The Position

The Crew Leader I - Meter Services performs supervisory skilled work and problem solving related to water meters and crew members. The role leads and directs a small-to-medium team handling water meter installation, repair, maintenance, and audits, while often working alongside the team. The Crew Leader coordinates daily workloads, schedules and evaluates work, uses a work-order tracking system, and serves as a liaison between Meter Services Repair Technicians I and II and the Assistant Superintendent. The position involves installing and replacing meters and utility boxes; interpreting maps, plans, and drawings; excavating and backfilling shallow holes; and using hand and power tools. The Crew Leader performs and oversees meter reading, re-reads, inspections, customer turn-ons and turn-offs, and other service work. The role also maintains electronic and written records of completed work, consumption, time, materials, and labor; responds to customer concerns and service requests; and participates in an on-call rotation for emergency and after-hours work. The work requires travel throughout the City’s utility service area in City vehicles and physical labor under varying environmental conditions. The employee must be available outside regular work hours to respond to emergency situations involving water and sanitary sewer lines.

Requirements

Graduation from an accredited high school or vocational school, or possession of an acceptable equivalency diploma.
At least two years of experience installing, repairing, and maintaining water utility systems.
Possession of a valid Florida driver’s license and a good driving record as determined by the City of Winter Haven.
Availability outside regular work hours to respond to emergency situations involving construction, maintenance, and repair of water and sanitary sewer lines.
Absence of non-prescribed controlled substances in the applicant’s system, as verified by a laboratory approved by the City of Winter Haven.
Experience in installation, maintenance, repair, and operation of water meters and systems.
Skill in safely operating hand and power tools and operating trucks and/or trailers in traffic and confined areas.
Skill in reading and interpreting maps, plans, and drawings.
Ability to navigate iOS applications and computer software for the utility billing system and weekly meter-reading uploads.
Ability to comprehend and follow verbal and written instructions and communicate and work effectively with fellow employees and the public.
Physical strength and agility to perform strenuous laboring tasks while kneeling and under varying environmental conditions.

Nice To Haves

Five years of experience in the installation, repair, and maintenance of water utility systems is preferred.

Responsibilities

Lead and direct a small-to-medium water meter installation, repair, maintenance, and audit crew, often working alongside crew members.
Sort the crew’s daily workload and use the work-order tracking system.
Plan, schedule, supervise, and evaluate crew members performing general maintenance tasks on water meters.
Act as a liaison between Meter Services Repair Technicians I and II and the Assistant Superintendent.
Install and replace utility boxes and water meters.
Read and interpret maps, plans, and drawings to determine water meter and main locations.
Operate medium-to-light trucks and equipment to travel to work locations throughout the City.
Excavate and backfill shallow holes to remove and replace residential and commercial meters, meter boxes, and antennas.
Use hand tools to remove, install, and modify utility connections, valves, meters, and antennas, and use power tools to cut metal.
Record water consumption using AMI collector terminals, radio reads, drive-by methods, or manual written methods; perform re-reads and return completed readings to the supervisor.
Inspect meters for defects, damage, and unauthorized use, and report discrepancies to the supervisor.
Complete water service turn-ons and turn-offs for new and existing customers and perform other requested service work.
Maintain and distribute electronic records through an iOS platform and computer, including work lists, consumption reports, and time, material, and labor records.
Prepare and maintain written records of completed work by jobsite and customer account.
Respond to public concerns about water metering service and communicate with customers about consumption, work performed, and other relevant information.
Respond to callouts, emergency calls, and service requests, and participate in an on-call/after-hours rotation.
Train, problem solve, supervise, and provide a positive influence for Meter Repair Technician I and II positions.