Meter Service Worker (Mon-Thur)

City of Coconut Creek•Coconut Creek, FL

21h•$20•Onsite

About The Position

When you come work for the City of Coconut Creek, although you’re assigned an employee number, you’re not treated like one. With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the “Butterfly Capital of the World.” Today you may be applying to our Meter Service Worker position, but tomorrow that role could lead to endless opportunities! And in the days, months and years in between, you’ll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, holiday luncheons, wellness fairs, meditation sessions, chair massages, themed dress-up days, charitable causes, and so much more! The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 59,000 residents rely on our awesome 400+ employees. Are you ready to be one of us? If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family. POSITION SUMMARY: The person hired into this role will work closely with other departments while discovering all the hidden corners of the City. Our Meter Service Workers are investigators and problem solvers and are encouraged to learn something new every day. If you like solving puzzles, working with a lot of independence, and being outside, then this is the job for you! Hours of work: Monday through Thursday, 7:00 AM to 6:00 PM. Days and hours are subject to change. Rate: $19.97/hourly, Depending on Experience Performs entry-level technical or specialized work in the Finance and Administrative Services department. Records and reports water meter readings, assists customers by answering questions and resolving complaints, performs routine inspections, and turns water meters on and off. Work is performed under general supervision with limited latitude. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.

Requirements

High school diploma or GED
Must have a State of Florida Class E driver's license
Some knowledge of municipal utility rules and regulations or policies
Knowledge of the geography and street locations in the City
Some knowledge of the mechanism of water meters
Skills in the use of hand tools needed for making routine repairs and adjustments
Skill in Microsoft Office products (Word, Outlook, and Excel)
Skill in providing good customer service
Ability to multi-task while working with tight deadlines and shifting priorities
Ability to quickly and independently learn new software
Ability to organize work for timely completion
Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes
Ability to clearly communicate and understand information in English, both orally and in writing
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to regularly attend work and arrive punctually for designated work schedule

Nice To Haves

One (1) years' experience reading meters, preferably with a governmental or non-profit agency or with an agency that provides governmental accounting services

Responsibilities

Reads 12000+ water accounts (either with a hand-held device or manually) and records readings electronically
Performs meter box maintenance including meter box clean out and proper care of meter touchpads
Performs water meter turn on services, including verification of meter number, opening of curb stop valve, reading the meter, and verifying whether there are any leaks or running water in the home
Performs water meter turn off services, including verification of meter number, closing of curb stop valve, reading the meter, and providing notification via door hangers to customers
Performs water meter re-checks, including verification of meter number, reading the meter, and recording reads
Inputs and retrieves information through operation of computerized meter reading device
Observes, investigates, and reports unusually low or high readings; re-reads meters; and examines meters for signs of tampering
Listens and responds to customer concerns in the field, including answering questions and taking appropriate corrective action if needed
Reports backflow, code compliance or other violations
Performs annual field audits to verify meters for billing accuracy
Serves as a call out team member once a month and provides after hours turn on services for our residents
Performs other duties as assigned and/or required