Meter Service Technician

City of Galveston • Galveston, TX

3d • Onsite

About The Position

Under general supervision, the Meter Service Technician performs efficient and accurate repairs of water leaks and delinquent shut-offs, installs and removes water meters and meter boxes, repairs curb stops, and repairs and replaces fire hydrants throughout the City. The role also reads and records residential and commercial water meter consumption, troubleshoots meter and reading equipment, and responds to customer service requests. Work is performed indoors and outdoors, and may involve emergency callouts and assisting operations crews with system repairs.

Requirements

• High school diploma or equivalent.
• One year of experience in water meter operations.
• Valid Texas Driver’s License.
• Must obtain TCEQ C Distribution or C Ground Water within two years of hire.
• Knowledge of meter service rules, regulations, policies, and procedures, including water conservation and identifying sources of high water use.
• Knowledge of basic mathematics focused on water flow and metering, safe work methods and regulations, record-keeping practices, and effective customer service.
• Knowledge of business and personal computers and spreadsheet software applications.
• Ability to identify and resolve operational, technical, and procedural problems and communicate effectively verbally and in writing.
• Ability to prepare clear and concise written reports; safely operate measurement tools and equipment and light-duty vehicles; and read and interpret manuals, specifications, and metering-equipment troubleshooting information.
• Ability to perform basic mathematical calculations accurately, multitask, apply and explain City policies and procedures, provide efficient customer service, and maintain cooperative working relationships.

Responsibilities

• Read and record residential and commercial water meter consumption using mobile and handheld devices and manual reads; verify readings and troubleshoot issues with meters and reading equipment.
• Install, repair, and inspect water meters, meter pits, meter-reading equipment, valves, pressure regulators, and flow-testing meters.
• Respond to customer service requests, including connections, disconnects, meter rereads, and leak checks; respond to emergency callouts or assist operations crews with system repairs as required.
• Post notices at physical locations concerning billing and customer information.
• Maintain inventory of meter-related equipment and parts and order supplies as required.
• Investigate issues related to other divisions as a first responder until the appropriate division arrives, as required.
• Interact courteously and cooperatively with citizens, visitors, and City staff; maintain confidentiality of work-related issues and City information.
• Perform other duties as required or assigned, including work during emergencies to support public safety and the delivery or restoration of vital services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED