Meter Service Technician

CITY OF GALVESTON • Galveston, TX

1d • Onsite

About The Position

Under general supervision, the Meter Service Technician performs efficient and accurate repairs and service involving water leaks, delinquent shut-offs, water meter installations and removals, meter box installations and removals, curb stop repairs, and fire hydrant repairs and replacements throughout the City. The role also reads and records water consumption, troubleshoots meter and reading equipment, responds to customer service requests, maintains meter-related inventory, and may assist with emergency system repairs or act as a first responder to issues involving other divisions. The position supports positive relationships between the City of Galveston and the public through courteous service and responsible handling of confidential information.

Work takes place indoors and outdoors and may involve dangerous machinery, extreme weather, hazardous chemicals, and potential physical harm. The employee may need to climb ladders, work in confined spaces, and lift or carry items weighing up to 25 pounds. Employees may be required to work during emergencies to support public safety and restore vital services.

Requirements

• High school diploma or equivalent.
• At least one year of experience in water meter operations.
• Valid Texas Driver’s License.
• Obtain TCEQ C Distribution or C Ground Water certification within two years of hire.
• Knowledge of water meter service rules, regulations, policies, and operating procedures, including water conservation and identifying sources of high water use.
• Knowledge of basic mathematics focused on water flow and metering.
• Knowledge of safe work methods and safety regulations for maintenance work, work recordkeeping practices, effective customer service, City operations and procedures, computers, and spreadsheet software.
• Ability to identify and resolve operational, technical, and procedural problems and communicate effectively verbally and in writing.
• Ability to prepare clear, concise written reports; safely operate measurement tools and equipment and light-duty vehicles; and read and interpret manuals and specifications to troubleshoot metering equipment.
• Ability to provide efficient customer service, understand and explain City policies and procedures, perform basic mathematical calculations accurately, multitask, and maintain cooperative working relationships.
• Ability to work in environments that may involve dangerous machinery, extreme weather, hazardous chemicals, and potential physical harm; climb ladders; work in confined spaces; and lift and carry items weighing up to 25 pounds.

Responsibilities

• Read and record residential and commercial water meter consumption using mobile devices, hand-held devices, and manual reads; verify readings and troubleshoot meter or equipment problems.
• Install, repair, and inspect water meters, meter pits, meter-reading equipment, valves, pressure regulators, and flow-testing meters.
• Respond to customer service requests, including connections, disconnections, meter rereads, and leak checks; respond to emergency callouts or assist operation crews with system repairs when required.
• Post notices at physical locations concerning billing and customer information.
• Maintain proper inventory of meter-related equipment and parts and order supplies as needed.
• Investigate issues related to other divisions as a first responder until the appropriate division arrives, when required.
• Interact courteously and cooperatively with citizens, visitors, and City staff; maintain confidentiality of work-related issues and City information.
• Work during emergencies when required to support public safety and the delivery or restoration of vital services.
• Perform other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED