Meter Severance Technician

Citizens Energy Group•Indianapolis, IN

About The Position

Citizens Energy Group is hiring Meter Severance Technicians to visit customers’ premises in person when gas, water, or wastewater accounts are delinquent or unauthorized utility consumption is suspected. The technician determines whether customers have paid delinquent accounts, evaluates disconnect orders for circumstances that may require further intervention or assistance, leaves appropriate notifications, and disconnects utility services for nonpayment when appropriate. Customer service skills and sound judgment are important to help minimize customer dissatisfaction and complaints. Technicians also work theft-related orders, relock or remove meters following unauthorized reconnections, investigate possible theft involving other services at a premises, and assist the Utility Service Theft Investigator as needed for safety. This is described as a high-risk role requiring safe work practices and awareness of surroundings, including good judgment around animals and pets. The position involves operating company tools and a utility vehicle, and accurately reading gas and water meters in all weather conditions. Other duties may be assigned.

Requirements

High school diploma or GED equivalent.
Valid Indiana Driver’s License with a satisfactory driving record.
Pass the Operator Qualification Conditions test for the Gas Division.
Pass the Meter Pro test for meter reading with a score of at least 95%.
Ability to independently organize and manage daily workload.
Pass and participate in the random Drug & Alcohol program in accordance with PHMSA and DOT regulations, including 49 CFR Parts 199 and 40.
Safe driving record, with no history of serious traffic violations, accidents, suspensions or revocations, or DUI/DWI convictions within the last three years.

Nice To Haves

Two or more years of experience in Distribution or Gas/Water Operations.
Two years of experience in customer contact positions.
Attention to detail and interest in account analysis and order/transaction processing using technology deployed in the field.
Proficiency in Microsoft Office products.

Responsibilities

Organize daily activities and route daily work to use time efficiently.
Review customer accounts and decide whether to extend or discontinue service, considering the circumstances at each premises while protecting company revenue.
Communicate effectively with internal and external customers.
Work and drive safely while performing assigned tasks.
Read gas and water meters accurately in all weather conditions.
Relock or remove meters when service has been reconnected without authorization.
Investigate possible additional theft involving other services at the premises.
Work theft-related orders and assist the Utility Service Theft Investigator as needed for safety.
Direct and train other personnel as needed.
Continue learning and development, and attend and participate in meetings and training events.
Report irregularities and abnormal conditions found in the field.
Leave appropriate notifications and disconnect utility services for nonpayment when appropriate.