Merchant Services Coordinator

UCSF•San Francisco, CA

20h•$130,000 - $140,000

About The Position

The Merchant Services Coordinator coordinates and directs UCSF electronic payment processing activities, including point-of-sale systems, credit and debit card processing, and payment gateway financial activity. The role applies experienced knowledge of industry business processes, analysis practices, and organizational policies to resolve moderately complex issues, and contributes to policies affecting immediate operations and potentially the broader organization. Within the UCSF Controller’s organization and its Cash and Controls unit, the position manages merchant services processes and financial reporting, supports accurate recording of credit card transactions, and serves as a primary resource for departments. It also leads and supports payment-card compliance and governance activities, evaluates payment technologies, coordinates with processing providers and university stakeholders, and helps maintain compliance with applicable security standards.

Requirements

Bachelor’s degree in business, information systems, or a related field, and/or equivalent experience or training.
At least 3 years of experience managing financial compliance policies and procedures, Data Security Standards, and NACHA operating rules relating to electronic payments and PCI.
At least 3 years of experience with incoming payment service offerings, customer establishment and monitoring, and day-to-day oversight of merchant accounts and related financial activity.
Familiarity with standards and frameworks such as PCI, NIST, HIPAA, and relevant International Standards Organization (ISO) standards.
Strong skills in identifying and leading process improvements, and the ability to use critical thinking, sound judgment, and decision-making to solve problems creatively.
Demonstrated experience improving business processes and procedures to support efficient and effective internal controls, data integrity, and compliance with internal and external policies and requirements.

Nice To Haves

Ability to communicate effectively in writing and orally with senior management, faculty, staff, managers, and technical staff; excellent interpersonal and communication skills.
Ability to develop solutions that meet the needs of customers with diverse skill sets in a decentralized environment.
Experience reporting to management on financial risk, vulnerabilities, and other operational security exposures.
Payment Card Industry Professional (PCIP) certification.

Responsibilities

Develop, implement, and manage electronic payment procedures and business processes for establishing new merchants and closing merchant accounts.
Manage business and financial reports for the Controller’s Office and merchants to track, analyze, and monitor payment processing information.
Coordinate with the Cash and Controls team to accurately record credit card transactions in the General Ledger.
Develop, implement, and manage UCSF PCI Security Awareness training and monitor compliance with UCOP BUS-49.
Manage inventory of equipment related to merchant accounts, including credit card terminals and swipe machines, and keep records accurate and current to mitigate risk exposure.
Serve as the primary contact for departments, providing ongoing guidance, training, and support and resolving issues.
Evaluate card-processing options, including e-commerce, and related technologies; serve as the financial operations liaison with card-processing companies and third-party service providers.
Lead development and improvement of the PCI governance program relating to financial compliance.
Evaluate payment-card technologies and assess the viability of adopting technologies and processes that reduce financial compliance burden.
Monitor departments, software applications, and system infrastructure owners to identify PCI control deficiencies and refine the PCI governance program to meet DSS compliance standards.
Collaborate with the University of California Office of the President, UCSF Health, other UC campuses, and UCSF stakeholders to identify improvements and consult on payment-card solutions that minimize university risk.
Update documentation with stakeholders, including IT and Legal, to align with current PCI DSS requirements.
Work with the IT security technical counterpart to obtain the PCI vulnerability management report and remediate findings related to financial compliance.
Perform other assigned duties, including special projects to improve business processes and ad hoc reporting.