Collections Specialist - Merchant Services

Deluxe•Fort Worth, TX

About The Position

As a Collections Specialist, you will seek terms favorable to both the client and First American. The position involves contacting lease customers with outstanding debt or delinquent accounts, including past-due and charge-off accounts. You will work out payment plans, conduct skip tracing, send collection letters, and support collection-related administrative work. The ideal candidate has strong communication, motivation, customer service, and administrative skills, along with good work habits.

Requirements

High school diploma or GED.
Must be 18 years of age or older.
Basic computer knowledge and skills.

Nice To Haves

At least one year of collections experience.
Superior customer-oriented telephone etiquette, including establishing rapport, maintaining a professional tone, handling complaints, and recording call statistics.
Meticulous attention to detail and commitment to accurate, high-quality work.
Persistence, ability to overcome obstacles, and motivation to improve skills and achieve goals.
Ability to update clients, superiors, and peers according to their information needs.
Ability to handle confidential and sensitive information.
Ability to facilitate discussions between individuals with different perspectives.
Effective organizational skills, including keeping files and the work area organized.

Responsibilities

Collect payments on delinquent leasing and processing accounts.
Send reports to credit bureaus when necessary.
Respond to disputes.
Locate individuals with unmet financial responsibilities.
Review bankruptcy cases.
Send collection letters and invoices.
Contact customers with outstanding debt or delinquent accounts, including past-due and charge-off accounts.
Work out payment plans and conduct skip tracing.