Merchant Services Cnslt II

Old National Bank•Nashville, TN

21h•$51,700 - $101,500

About The Position

Old National Bank is hiring a Merchant Services Consultant to generate revenue and develop Merchant Services relationships with new and existing clients in an assigned commercial banking segment. The consultant identifies business customers’ needs, recommends appropriate Merchant Services products, refers other bank products, and works with internal teams to prepare proposals and win business. They build a book of business through prospecting, maintaining relationships, and cross-selling products and services, serving as a trusted advisor who helps commercial clients optimize card acceptance and minimize risk. The role partners with Commercial Relationship Managers and other internal partners to advise clients and prospects on Merchant Services solutions, pricing, and risk. It includes sales planning and execution, client presentations and reviews, onboarding and implementation coordination, client education, and ownership of escalated issues. The consultant also educates internal partners on products and initiatives and contributes to a strong client experience. Depending on qualifications and experience, the position may be filled at a different Merchant Services Consultant level. The listed salary range is $51,700–$101,500 per year, plus bonus. Actual offers may vary based on responsibilities, skills, experience, education, and geographic location. Travel to Old National, prospect, client, or meeting locations may be required.

Requirements

Bachelor’s degree, or high school diploma/GED with equivalent experience.
Substantial knowledge and understanding of Merchant Services solutions and competitive practices.
Demonstrated ability to build strong working relationships with clients and internal partners.
Ability to manage multiple clients and projects in a fast-paced environment, meet established timeframes, and use resources efficiently.
Ability to manage and deepen complex client relationships through high-quality service, regular communication, product expertise, and solutions tailored to changing client needs.
Strong problem-solving and critical-thinking skills, timely follow-up, and ability to make independent decisions based on research.
Excellent written and oral communication skills, including communication with people at all levels inside and outside the organization.
Ability to collaborate effectively and also work independently with little supervision or day-to-day guidance.
Proficiency with Microsoft Office, Salesforce, and relevant Merchant Services software and systems.
Ability to travel to Old National, prospect, client, or meeting locations as the position may require.
Ability to adapt quickly, leverage resources, and use flexible approaches to recommend and embrace change.

Nice To Haves

Five years of Merchant Services experience preferred.
Five years of sales or business development experience preferred.
ETA-CPP certification preferred, or commitment to obtain it.
Experience mentoring or serving as a subject matter expert among Merchant Services Consultants, as applicable.

Responsibilities

Develop and execute sales plans to achieve targets and drive Merchant Services fee income in the assigned segment and territory.
Prospect for new clients and develop cross-selling strategies for existing clients and bank relationships.
Prepare for client calls, generate proposals, deliver presentations, conduct relationship reviews, and analyze pricing and industry trends.
Demonstrate knowledge of Merchant Services solutions and communicate Old National’s value proposition to clients, prospects, and internal partners.
Work with cross-functional teams to develop solutions and value propositions, and understand competitor capabilities and positioning.
Coordinate sales goals, strategies, and calling plans with Relationship Managers and other internal partners.
Attend client and prospect calls, client events, board meetings, and relevant business conferences, in person or virtually as appropriate.
Expand existing relationships, manage risk, respond to client needs, and independently execute calls on an assigned portfolio.
Submit required forms and information to establish and onboard Merchant products and services.
Educate Relationship Managers and other calling partners about new Merchant products and initiatives, sales opportunities, pipeline, and calling strategies.
Facilitate Merchant Services communications and conduct client reviews at least annually.
Coordinate with the Merchant Support Specialist to provide ongoing client service and timely resolution of escalated issues.
Communicate recurring or serious product issues to the Merchant Services Manager and recommend improvements.
Explain onboarding timelines, track implementation progress, and ensure account documentation, pricing, reporting, and audit requirements are accurate.
Train clients on Merchant Services products when needed.
Achieve annual new-sales revenue goals and grow the assigned portfolio through retention and appropriate product deepening.
Deliver a strong client experience and enhance Old National’s brand in the marketplace.
As appropriate, mentor other Merchant Services Consultants and serve as a subject matter expert.