Merchant Specialist II

WEX•Maine, NY

7d•$55,500 - $66,600

About The Position

The Merchant Specialist II works on the Merchant Risk team, supporting the setup and administration of merchants and their locations within WEX’s proprietary closed-loop acceptance circle. The role configures and maintains financial contract terms—including interchange rates, payment terms, depository bank information, and fees—and handles market or contract term changes. It balances financial risk related to merchant settlement and interchange revenue recognition with a positive merchant experience. The position operates across multiple technical applications and has moderate supervisory oversight, with potential financial impact through audits and execution of departmental controls. The role is expected to promote operational excellence by identifying opportunities to streamline processes and use automation and AI where appropriate. Core areas include timely and accurate operations, issue investigation and resolution, stakeholder relationship management, auditing, reporting, and process ownership. Success in issue resolution is measured by resolution time and merchant satisfaction. The listed base pay range is $55,500.00–$66,600.00. WEX describes benefits including health, dental, and vision insurance; a retirement savings plan; paid time off; a health savings account; flexible spending accounts; life and disability insurance; tuition reimbursement; and more. Non-sales roles are typically eligible for a quarterly or annual bonus based on role and applicable plan.

Requirements

Bachelor’s degree and/or a minimum of 2–4 years of experience in a comparable operations role.
Effective verbal and written communication skills.
Results-driven, action-oriented, and self-motivated.
Flexible and adaptable to change.
Ability to collaborate cross-functionally and maintain dialogue with multiple teams; interpersonal and customer-service skills, including the ability to ascertain information.
Intermediate knowledge of PC-based application software, particularly spreadsheets, and data-management skills.
Strong attention to detail and some experience conducting quality audits.
Proven experience managing high-volume financial transactions and ensuring compliance with relevant regulations and standards.
Ability to interpret contract language and operational financial terms.
Strong accounting, analytical, and problem-solving skills.
Excellent time management, prioritization, goal-setting, planning, and work-scheduling skills.
Professional demeanor and ability to work well under pressure and tight timelines.
Must successfully pass a background investigation.

Nice To Haves

Ability to operate effectively and calmly in a complex and changing environment.
Ability to identify opportunities to improve departmental and individual performance and efficiency.
Excellent interpersonal skills and flexibility.
Strong service orientation.
Familiarity with AI tools such as Gemini, ChatGPT, or similar.

Responsibilities

Set up newly contracted merchants and their locations, and administer existing merchants, including market or contract term changes.
Enter and configure merchant financial contract terms, including interchange rates, payment terms, depository bank information, and fees.
Respond to stakeholder requests with appropriate urgency and complete maintenance, adjustment, and setup requests within deadlines and with minimal errors or follow-up issues.
Follow best practices for Bank/TIN changes while meeting service-level objectives.
Identify and implement opportunities for efficiency and process improvement, including appropriate use of AI and automation to scale operations, reduce manual work, and mitigate risk.
Investigate and resolve technical, servicing, electronic-file, network, settlement, site, reporting, and billing issues.
Build and sustain stakeholder relationships, advocate for merchant needs, and serve as the day-to-day operational point of contact, coordinating communication with WEX functional areas.
Ensure compliance with internal controls and contractual requirements, mitigate financial risk, and verify that procedures, policies, and contracts are followed.
Manage audit and auxiliary reporting, including volume and performance tracking, and facilitate customized reporting for special circumstances.
Prepare and review reporting using MS Word, Excel, and PowerPoint; ensure reports are fully understood and accurate before sharing with stakeholders.
Manage and execute Merchant Risk projects and take responsibility beyond assigned duties when needed.
Identify outdated or inefficient processes, recommend technical developments, take ownership of improvements, help eliminate barriers to scale, and support operational change and growth.

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Quarterly or annual bonus eligibility for non-sales roles, based on role and applicable plan