Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc.•Wheeling, WV

2d•Onsite

About The Position

The Merchandising Service Associate - Plant Service Lead provides customer service and completes merchandising and maintenance work in Outside Garden. The role builds vendor relationships, directs and checks merchandise resets against Lowe’s specifications, and coordinates project priorities, schedules, materials, and supplies with the Merchandising Service team and Manager. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions and helping them find, choose, demonstrate, carry, or load merchandise. The role merchandises incoming plants according to planograms, price, and color blocks; maintains signage and displays; supports add-on sales through appropriate product placement; and culls and prices dead or distressed plants. The associate communicates quality, quantity, and supply issues to the Outside Garden Supervisor and MSM, and records completion details for assigned service and maintenance tasks, including photographs when required. Additional duties include adjusting fixtures and rotating stock using power equipment, maintaining and repairing displays and packaging, removing trash and recycling materials, replacing light bulbs, maintaining a clean and organized work area, identifying security risks, and following safety procedures. The associate may operate store equipment as needed and perform other duties as assigned.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Build vendor relationships by providing direction and checking that merchandise resets meet Lowe’s specifications.
Coordinate project priorities, schedules, materials, supplies, and time needs with the Merchandising Service team and Manager.
Assist customers with locating, demonstrating, selecting, carrying, or loading merchandise; answer questions promptly and knowledgeably; and communicate product, stock, special-order, feature, application, and warranty information.
Merchandise incoming plants on plant tables according to planogram, price, and color block.
Identify damaged or missing signage, displays, and collateral and order replacements in accordance with merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including its digital information throughout the store.
Place cross-merchandise, side-stack products, J-hooks, and gravity-feed bins appropriately to support add-on sales.
Cull and price dead and distressed plants.
Maintain communication and partnership with the MSM and red vest associates; report quality, quantity, and additional needs to the Outside Garden Supervisor and MSM.
Adjust fixtures, rotate stock, display products and support materials, and use power equipment such as lifts and order pickers according to service expectations and processes.
Review, complete, and enter service and maintenance task completion details, including timing, time spent, and photographs when required.
Ensure displays are safe and working and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and notify the appropriate contact about other maintenance issues.
Detect signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
Maintain housekeeping standards and programs, including Zone Recovery, to keep Outside Garden and work areas clean and organized.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers and power-equipment tether lines, using spotters, and using safety devices.
Operate store equipment as needed for the role and department, including equipment such as Zebra phones, telephones, paging systems, copiers, fax machines, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, compactors, and balers.
Perform other duties as assigned.