Merchandising ASM (Bench)

Lowe's Companies, Inc. • Conroe, TX

18d

About The Position

The Merchandising Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the in-store experience. It may include providing full leadership over the store and rotating through Specialty and Operations assignments for cross-training and development.

The position works with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. The role does not require regular travel, though occasional travel may be needed for meetings, training, or support of neighboring stores.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability in the morning, afternoon, and evening any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• If required by state or local municipality, must be licensed as a salesperson or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in retail or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Anticipate customer flow and work demand, adjusting efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure products are in stock to meet demand.
• Conduct safety walks, monitor store power-equipment use, and coach associates on safe work practices.
• Lead a team of associates to deliver exceptional service and maintain a clean, safe, well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for meeting service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when asked for cross-training and development.
• Travel occasionally for meetings, training, or to support neighboring stores.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed