Merchandising ASM

Lowe's Companies, Inc. • Hattiesburg, MS

12d

About The Position

The Merchandising Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, well-stocked store. The role is accountable for achieving sales and margin goals, driving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, this manager is expected to provide full leadership over the store.

The role collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop ways to achieve service, sales, and operational objectives. The manager may also rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability mornings, afternoons, and evenings any day of the week.
• Physical ability to perform duties involving prolonged standing, sitting, and other necessary activities.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local municipality, be licensed as a salesperson or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in retail or consumer services.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Anticipate customer flow and work demand, and adjust efforts and schedules to provide coverage where and when needed.
• Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to achieve service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when asked for cross-training and development.
• Travel occasionally to meetings, trainings, or neighboring stores, if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed