Merchandising ASM

Lowe's Companies, Inc. • Canton, MI

7d

About The Position

The Merchandising Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. This role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the in-store experience. At times, the position provides full leadership over the store.

The role collaborates with the store leadership team, District Manager, and Area support staff to assess customer needs and develop methods for achieving service, sales, and operational objectives. The associate may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, but occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• If required by state or local law, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in retail or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and workload, and redirect efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock inventory to meet demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates in delivering customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with the store leadership team, District Manager, and Area support staff on customer service, sales, and operational objectives.
• Potentially rotate through Specialty and Operations assignments for cross-training and development.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed