Merchandising ASM

Lowe's Home Centers • Shelby, NC

12d

About The Position

The Merchandising Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the Lowe’s in-store experience. The manager may provide full leadership over the store and collaborates with the store leadership team, District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives. The role may also rotate through Specialty and Operations assignments for cross-training and development.

Regular travel is not required, though occasional travel may be needed for meetings, training, or support at neighboring stores. The position is salaried and generally scheduled for 48 hours per week, with additional hours potentially required according to business needs. Availability is required mornings, afternoons, and evenings on any day of the week. Physical duties may include prolonged standing, sitting, and other activities; associates must be able to lift at least 25 pounds without assistance and may need to lift more than 25 pounds with or without assistance.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability mornings, afternoons, and evenings any day of the week.
• Ability to perform tasks involving prolonged standing, sitting, and other activities needed for the job.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local law, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• 5 years of experience leading service associates in retail or consumer service.
• 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and work demand, adjusting efforts and schedules to provide coverage where and when needed.
• Plan for sales spikes and ensure adequate in-stock inventory to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when required.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop approaches for service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when asked for cross-training and development.
• Travel occasionally to meetings, trainings, or neighboring stores when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed