Merchandising ASM
About The Position
The Merchandising Assistant Store Manager leads a team of associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, driving operational efficiencies, and maximizing customer satisfaction with the in-store experience. At times, the position is expected to provide full leadership over the store. The role collaborates with the store leadership team, District Manager, and Area support staff to assess customer needs and develop approaches for meeting service, sales, and operational objectives. The associate may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed. This is a salaried role generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Morning, afternoon, and evening availability is required any day of the week. The position involves physical activity that may include prolonged standing and sitting, and lifting at least 25 pounds without assistance; heavier lifting may be required with or without assistance.
Requirements
- At least 2 years of experience leading associates in a retail environment.
- At least 3 years of experience working in a fast-paced, cross-functional work environment.
- At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform job duties that may require prolonged standing, sitting, and other activities.
- Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
- If required by state or local law, salesperson license or passing the requisite licensing exam within 60 days of starting employment.
Nice To Haves
- Bachelor's degree in a related field.
- At least 5 years of experience leading service associates in retail or consumer service.
- At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
- Experience in the home improvement retail sector.
- Broad knowledge of interior and exterior product categories such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
- Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.
Responsibilities
- Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
- Anticipate customer flow and work demand, and adjust efforts and schedules to provide coverage where and when needed.
- Plan for sales spikes and ensure the store has adequate in-stock positions to meet demand.
- Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
- Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
- Collaborate with store leadership peers, the District Manager, and Area support staff to meet service, sales, and operational objectives.
- Provide full leadership over the store when required.
- Rotate through Specialty and Operations assignments for cross-training and development.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Education support, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and broad discount platform
- Potential discretionary annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards, based on eligibility
- Learning and development opportunities
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
