Merchandising ASM

Lowe's Companies, Inc. • Elizabeth City, NC

19d

About The Position

The Merchandising Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction. It involves anticipating customer flow and work demand, adjusting schedules and coverage, planning for sales spikes, maintaining product availability, conducting safety walks, monitoring power-equipment use, and coaching associates on safe work practices. At times, the role provides full leadership over the store.

The position collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives. The manager may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed. The role is salaried and generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance and potentially lift more than 25 pounds with or without assistance.
• If required by state or local law, must be licensed as a salesperson or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in retail or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Anticipate customer flow and work demand and adjust efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock product to support demand.
• Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
• Achieve sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
• Provide full leadership over the store when required.
• Collaborate with store leadership peers, the District Manager, and Area support staff to meet customer, service, sales, and operational needs.
• Rotate through Specialty and Operations assignments when asked for cross-training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed