Merchandise Production Specialist at Woodlawn
About The Position
The Merchandise Production Specialist supports Ohio Valley Goodwill Industries’ mission by processing donated goods into high-quality, sale-ready merchandise. Working with production and retail team members in a fast-paced environment, the role sorts, prices, and prepares merchandise for the sales floor using the LEAN process to move donated items quickly. The position supports revenue, sustainability goals, and positive customer and donor experiences while representing Goodwill’s values through teamwork, professionalism, quality, safety, and customer service. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., for 40 hours per week. Work is performed in-office and may involve a non-climate-controlled environment and frequent exposure to airborne particles. The role requires routine lifting, carrying, pushing, and pulling of up to 50 pounds, as well as prolonged periods of walking, stooping, standing, bending, kneeling, and climbing.
Requirements
- Strong attention to detail and ability to meet productivity, quality, and accuracy standards.
- Ability to follow instructions, prioritize tasks, and work independently and as part of a team.
- Basic comfort using technology and tools related to retail and production operations.
- Ability to solve problems collaboratively with team members.
- Commitment to friendly, respectful, and engaging customer service with internal and external stakeholders.
- Ability to communicate effectively in English.
- Ability to work in a non-climate-controlled environment.
- Ability to routinely lift, carry, push, and pull up to 50 pounds; occasional heavier loads require proper equipment or assistance.
- Ability to walk, stoop, stand, bend, kneel, and climb continuously for prolonged periods, up to 7 hours per 8-hour shift.
- Ability to work with frequent exposure to airborne particles.
Responsibilities
- Sort and process soft-line and hardline merchandise from containers to determine whether items are appropriate for the sales floor, following established guidelines.
- Maintain awareness of brand names, designer labels, current trends, and vintage styles.
- Sort apparel into boutique/Ecommerce, sellable, and salvage categories according to quota.
- Accurately record and track processed donations using established tools and systems.
- Place items on hangers and hangers on rolling racks, keeping similar items grouped together.
- Maintain a processing pace sufficient to meet the daily quota for pieces processed.
- Follow safety and security practices, including promptly reporting safety hazards and injuries to the manager on duty at the time of an incident.
- Provide friendly, engaging, and legendary customer service to donors and customers.
- Comply with organizational policies, including participating in store meetings and trainings.
- Adhere to the work schedule set by the supervisor.
- Maintain a clean, safe, and organized work environment, including the production area.
- Maintain a professional appearance in accordance with Goodwill uniform standards.
- Support internal operations and team members with a positive, cooperative, and solutions-focused attitude.
- Represent Goodwill as a brand ambassador by modeling professionalism, safety, and positive behavior on the premises.
- Protect and promote the Goodwill brand by avoiding unprofessional conduct, language, or activities while on duty or on Goodwill property.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Paid vacation
- Paid sick leave
- Paid holidays
- 403(b) with company match
- Employee Assistance Program
- $300 employee referral bonus when the referred candidate is hired and completes 90 days of employment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
