Merchandise Manager

Michaels Stores•Gastonia, NC

16h•Onsite

About The Position

The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. The role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management. The Merchandise Manager assists the Store Manager in leading adherence to company procedures and programs, provides Manager-on-Duty coverage, and holds the team accountable for store conditions and results. The role leads truck execution, workload planning, inventory routines, planogram and visual merchandising execution, promotional signage and price changes, Ship from Store fulfillment, returns and receiving processes, and damages procedures. It also trains and develops team members and partners in asset protection. The position is based at the CHLT-GASTONIA, NC store. The work environment includes extended periods standing and moving throughout the store, physical handling of merchandise and fixtures, and frequent customer interaction in a fast-paced setting. Work hours include nights, weekends, and early mornings.

Requirements

At least 3 years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Work hours include nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
Lead truck execution, including timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution with business needs.
Execute and maintain SISO (Store-In-Stock Optimization) routines to drive in-stock levels, replenishment accuracy, and sales readiness.
Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
Support a clean, organized, customer-ready store environment, including backroom organization and sales floor recovery.
Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction.
Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.