Merchandise Manager

Ulta Beauty, Inc.•Indianapolis, IN

About The Position

The Merchandise Manager (MM) leads in alignment with Ulta Beauty’s mission, vision, and values and helps the store team deliver sales growth. Reporting to the Operations Manager (OM), the MM guides Task Associates and supports retail-store operations, including shipment, replenishment, omni-channel, price changes, and markdowns. The role drives store performance through sales and inventory results, operational compliance, associate training and development, and consistent execution of procedures and standards. It calls for operational excellence, results orientation, and the ability to lead effectively through changing priorities and unforeseen complexity. The MM promotes store performance, develops and engages associates, and ensures operational processes are followed. Responsibilities include reviewing store reporting, supporting scheduling and workload completion within payroll budgets, coaching associates, delivering guest service, executing inventory and loss-prevention processes, and communicating store trends and needs to field leadership. The position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays; shifts may begin at 5:00 a.m., and availability on Sundays and Mondays is required.

Requirements

1–2+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; developing collaborative relationships; and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Availability for shifts beginning at 5:00 a.m. and shifts on Sundays and Mondays.

Nice To Haves

High school diploma is preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty including credit, payroll, omni-channel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, and complete workload on time and within budget; communicate scheduling needs to the General Manager.
Review and respond to financial and operational reporting, including store visit and audit results.
Use company programs, tools, and resources to improve store results.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, and services, and their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to attendance policy.
Attract, hire, and retain a diverse team; build an engaged, collaborative team and an inclusive environment.
Support associate development through training, competency-based feedback and coaching, succession planning, and individual development plans.
Participate in ongoing training and model operational excellence by setting priorities and sharing best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful, friendly guest experience and achieve store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use scheduling and task-management tools to manage attendance and prioritize store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Ensure execution of shipment, replenishment, omni-channel, price changes, and markdowns.
Protect company assets and minimize loss by meeting workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.