Merchandise Lead - Dolly Parton

Dolly Partons Stampede Pigeon Forge•Pigeon Forge, TN

About The Position

The Merchandise Lead works in the gift shop at Dolly Parton's Stampede Dinner and Show and helps coordinate gift shop and carriage room activities. The role includes guest service, merchandise sales and organization, assisting with inventory and receiving, and supporting other areas as needed. The Merchandise Lead also has employee training and work-direction responsibilities and helps ensure safety and compliance policies are followed.

Requirements

At least 18 years of age.
Valid ABC permit.
Ability to read, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to stand and walk continuously on level ground and up and down steps.
Ability to hear continuously at conversational and high-acuity levels.
Ability to communicate orally continuously.
Continuous near vision, far vision, color vision, and depth perception.
Ability to make judgments in emergencies and decisions based on facts and judgment.
Ability to work under deadlines.

Responsibilities

Greet guests entering the gift shop and inform them about products.
Operate the POS system and accurately complete transactions, including collecting payment.
Tag, stock, and organize gift shop merchandise.
Answer questions related to the performance.
Assist with cleaning duties in the gift shop and Saloon area as needed.
Cross-train for greeting, face painting, and carriage room duties as required.
Assist the Merchandise Manager with inventory counts and receiving.
Assist the Merchandise Manager with receiving purchase orders.
Train employees; plan, assign, and direct their work; reward employees; and address complaints and resolve problems and conflicts.
Follow safety and compliance policies and ensure employees comply with them.
Help in other areas or departments when requested by management.
Maintain professional relationships with guests and fellow employees.
Maintain regular and reliable attendance.