Merchandise Associate (Hialeah - Westland Commons)
About The Position
The Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience practices, and maintaining a clean and organized store. The role follows operational, merchandising, and loss-prevention standards and may be cross-trained in multiple store areas to support business needs. The associate supports a positive store culture through honesty, integrity, and respect; processes customer purchases and returns accurately; promotes credit and loyalty programs; prepares merchandise for the sales floor; and participates in store recovery, cleanliness, safety, and shrink-reduction efforts. The position also requires following labor laws and company policies and procedures, providing and accepting feedback, and performing other assigned duties.
Requirements
- Excellent customer service skills.
- Ability to work a flexible schedule to support business needs.
- Strong communication and organizational skills, with attention to detail.
- Ability to multitask.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to lift heavy objects, with or without reasonable accommodation.
- Ability to work effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Model established customer experience practices with internal and external customers.
- Support a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases and returns and count change according to operating procedures.
- Promote credit and loyalty programs.
- Follow the merchandising philosophy and established merchandising procedures and standards.
- Process and prepare merchandise for the sales floor according to company procedures and standards.
- Initiate and participate in store recovery as needed throughout the day.
- Maintain sales-floor organization, cleanliness, and recovery standards and help maintain the cleanliness of the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to labor laws, policies, and procedures.
- Support and participate in store shrink-reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefits
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates who meet service or hours requirements
- Medical, dental, and vision coverage for associates who meet service or hours requirements
- Health savings account (HSA) for associates who meet service or hours requirements
- Health care flexible spending account (FSA) for associates who meet service or hours requirements
- Life insurance for associates who meet service or hours requirements
- Short- and long-term disability coverage for associates who meet service or hours requirements
- Paid parental leave for associates who meet service or hours requirements
- Paid holidays, vacation, and sick time for associates who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
