Full Time Merchandise Associate - Key Holder/Manager

The TJX Companies, Inc.•Indianapolis, IN

2d•$15 - $16•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. They must have open availability, including nights and weekends, and serve as role models for exceptional customer service. The position acts as Manager on Duty when needed and supports store operations, team performance, customer service, training, safety, and shrink reduction.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policies and procedures.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are completed according to company guidelines.
Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
Give and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.