A Level Technician

Brasada Ford•San Antonio, TX

About The Position

The Mercedes Service Technician A is a skilled-level automotive technician who diagnoses and repairs vehicles in all areas and may specialize in particular repair areas. The role is intended for someone who has previously worked as a B-level technician or performed equivalent duties. The technician performs repair-order work efficiently and accurately according to Mercedes-Benz of San Antonio and factory standards, including detailed digital vehicle inspections, diagnosing malfunctions, completing repairs, documenting work, and road-testing vehicles when needed. The technician keeps customers’ vehicles clean, maintains an orderly shop, uses tools and equipment safely, and complies with applicable regulations. The position may include supervising apprentice technicians when assigned, but has no formal supervisory responsibilities. The position requires a high school diploma or equivalent, two to four years of related experience, advanced automotive maintenance, removal and replacement skills, and advanced diagnostic knowledge. The employee must hold or be working toward ASE Master Technician status and must maintain that status while employed. A valid driver’s license and ability to be insured to drive customer and company vehicles are required. The job involves frequent physical activity, including standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and frequently lifting or moving up to 25 pounds. The work environment includes moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and usually very loud noise.

Requirements

High school diploma or equivalent.
Two to four years of related experience.
Currently ASE Certified as a Master Technician or working toward Master Technician status; must maintain Master Technician status while employed at Mercedes-Benz of San Antonio.
Advanced automotive maintenance, removal, and replacement skills.
Advanced automotive diagnostic knowledge and skills.
Valid driver’s license.
Must be insurable to drive customer and company vehicles.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to present information effectively and respond to questions from managers, service advisors, customers, and the public.
Ability to perform basic arithmetic and compute rates, ratios, and percentages.
Ability to follow written, oral, or diagram-based instructions and solve problems involving several concrete variables in standardized situations.
ASE Master Technician certifications: A1 Engine Repair; A2 Automatic Transmission/Transaxle; A3 Manual Drivetrain and Axles; A4 Suspension and Steering; A5 Brakes; A6 Electrical/Electronic Systems; A7 Heating and Air Conditioning; A8 Engine Performance.
Frequently stand, walk, sit, finger, handle, feel, reach, climb or balance, stoop, kneel, crouch, or crawl; frequently lift or move up to 25 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Perform work outlined on repair orders efficiently and accurately in accordance with Mercedes-Benz of San Antonio and factory standards.
Complete detailed digital vehicle inspections.
Diagnose malfunctions and perform necessary repairs.
Communicate with the Parts Professional to obtain needed parts.
Save and tag parts when required for warranty work or requested by the customer.
Examine assigned vehicles to determine whether additional safety or service work is required or recommended.
Immediately inform the Service Advisor if additional work is needed, outlined work is unnecessary, or repairs cannot be completed within the promised time.
Document work performed and recommended on the repair order.
Road-test vehicles when required.
Participate in training events, programs, schools, and conferences; stay informed about manufacturer bulletins.
Supervise apprentice technicians when assigned.
Report machinery defects or malfunctions to the supervisor.
Keep customers’ vehicles clean and immediately notify the supervisor or Service Advisor of changes to a vehicle’s appearance or condition.
Keep the shop area neat, clean, and orderly.
Maintain and account for company-owned tools and manuals, returning them to the proper place and in the condition received.
Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and immediately report safety issues to the supervisor.
Perform additional duties as assigned.