Mentor Case Manager - Charlotte County
About The Position
The Mentor Manager develops, supports, and sustains successful mentoring matches between volunteer “Bigs” and youth “Littles.” The role serves as the primary contact for these relationships and supports each match so it can thrive and have a lasting impact. The position is based in the Charlotte County area and involves frequent travel throughout the county to the office or partner locations; travel makes up 50–60% of the role. The person in this role must reside in or near Charlotte County and have dependable personal transportation. The Mentor Manager conducts interviews and assessments, supports and trains volunteers, maintains match records, communicates with families and community partners, and coordinates events and activities. Occasional evening and weekend work is required to support interviews, match activities, and events. This is a full-time, exempt position reporting to the Sr Reg Director of Programs.
Requirements
- Bachelor’s degree in social or human services, education, or a related field, or an equivalent combination of education and experience.
- At least 4 years of experience in a related field if qualifying through an equivalent combination of education and experience.
- Strong interpersonal and communication skills, with the ability to connect with diverse audiences.
- Knowledge of youth development and mentoring best practices.
- Highly organized, self-motivated, and community-minded.
- Must reside in or near Charlotte County.
- Dependable personal transportation is required.
Nice To Haves
- Spanish fluency.
Responsibilities
- Conduct interviews and assessments with volunteers, children, and families to facilitate new matches.
- Maintain accurate and timely documentation for each match according to established protocols.
- Communicate regularly with parents, children, mentors, teachers, and community partners.
- Plan and coordinate events and activities for Bigs and Littles in collaboration with other departments.
- Provide volunteer training and ongoing support to ensure strong mentoring relationships.
- Conduct follow-ups and annual reviews with all active matches.
- Meet or exceed performance metrics and goals for the Mentor Manager role.
- Identify opportunities for outreach and recruitment of new volunteers and children.
- Travel throughout Charlotte County to the office or partner locations.
- Work occasional evenings and weekends to support interviews, match activities, and events.
Benefits
- Competitive compensation package
- Major Medical/Rx, dental, and vision coverage
- Paid Time Off (PTO)
- Paid holidays, including a week between Christmas and New Years
- Life insurance, STD, LTD, and other supplemental plan options
- Supportive, family-oriented, and creative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
