Mental Health Outpatient Specialist, Jackson Behavioral Health, Full-Time, Days
About The Position
The Mental Health Outpatient Specialist performs clinical tasks and provides clerical support to Mental Health Outpatient services. The role supports outpatient clinic operations, including check-in and check-out, client scheduling, paperwork and records, and responses to the Cerner EMR queue. It also provides support for Day Hospital Program workflow and obtains treatment authorizations from Managed Care Organizations. The specialist interacts with clients, providers, insurers, and other members of the public, and must respond sensitively to this client population. Duties may include responding to STAT codes, assisting providers with de-escalation or escorting clients to Crisis during emergencies, obtaining vital signs and urine specimens, and delivering urine specimens to the lab. The role requires maintaining professional composure in a fast-paced environment that may involve emergent or stressful situations.
Requirements
- High school diploma.
- Generally, 0 to 3 years of related experience.
- Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
- Ability to communicate effectively orally and in writing.
- Ability to handle difficult and stressful situations with critical thinking and professional composure.
- Ability to understand and follow instructions.
- Ability to exercise sound and independent judgment.
- Knowledge and skill in using job-appropriate technology and software applications.
- AHA Basic Life Support (BLS) certification with at least 6 months of validity.
- Additional applicable life support certification for Healthcare Providers may be required at the unit level upon hire; required certifications must be maintained at JHS during employment.
Responsibilities
- Manage check-in and check-out for Mental Health Outpatient Clinics, including AOPC, Child, Day Treatment, and Ph.B.
- Complete orders and respond to the queue in the Cerner EMR.
- Answer phone calls, compile client paperwork, organize and gather client folders for providers, and provide other clerical support as needed.
- Respond sensitively to clients and respond to STAT codes; work with providers to de-escalate or escort clients to Crisis during emergent situations.
- Obtain vital signs and urine specimens when necessary, and deliver urine specimens to the lab when required.
- Support and oversee Day Hospital Program workflow as needed.
- Contact Managed Care Organizations and obtain authorization for treatment.
- Enter vouchers and manage client scheduling.
- Demonstrate knowledge of State Outcome Measures programs in Mental Health Outpatient Clinics.
- Demonstrate service excellence and CARE values: Compassion, Accountability, Respect, and Expertise.
- Perform other related job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
