Mental Health Outpatient Program Administrator

Psychiatric Medical Care•Collierville, TN

10d•Onsite

About The Position

The Mental Health Outpatient Program Administrator ensures that the adolescent partial hospitalization and intensive outpatient psychiatric program meets Psychiatric Medical Care’s standards. The administrator supervises program staff, evaluates staff performance, recruits and screens new staff, and provides community education to raise awareness of the program. This role directs and coordinates staff activities to ensure quality patient care and is responsible for clinical and operational outcomes meeting or exceeding budgeted expectations. It requires effective conflict resolution and problem-solving skills, and the ability to work independently and collaboratively across disciplines. The administrator supports patient care by maintaining a caring environment, ensuring accurate intake and treatment-plan documentation, participating in staffing as needed, coordinating schedules with the psychiatrist, and ensuring therapist documentation is checked before billing. The role also involves preparing for the doctor’s day, delegating to support continuity of care and deadlines, and communicating relevant matters to the Vice President of Operations. The administrator ensures compliance with applicable regulations, prepares for regulatory surveys, maintains required evaluations, documentation, training, and forms, responds to inquiries, provides referrals and follow-up, and prepares reports as requested. Community responsibilities include participating in local events, providing weekly community education, maintaining community education contacts, and participating in relevant customer-service training. This is an onsite position in Collierville, Tennessee. The employee must live in the greater Memphis area and be able to commute daily. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with no weekends or on-call duties. The role supervises the Program Therapist and the Office and Patient Coordinator. Work involves exposure to viruses, disease, and infection from patients, as well as intermittent physical activity and patient support.

Requirements

Master’s degree preferred.
RN or licensed Therapist.
Must meet applicable state certification standards.
Proficiency using a PC in a Windows environment, including Microsoft Word, Excel, PowerPoint, and Electronic Medical Records.
Experience communicating and working closely with physicians.
Understanding and experience in behavioral healthcare.
Demonstrated skill in utilization management and review systems.
Ability to work independently and collaboratively with multiple disciplines.
Demonstrated skill in problem solving, consensus building, conflict resolution, advocacy, and team building.
Ability to accomplish work objectives where few precedents or guidelines exist.
Excellent oral and written communication skills.

Nice To Haves

Experience working with adolescents preferred.
Management experience preferred.
Master’s degree preferred.

Responsibilities

Ensure a caring and congenial environment that supports patient healing.
Ensure potential patient intakes are completed accurately.
Participate in staffing as needed and share relevant information with the treatment team.
Ensure patient treatment plans are completed accurately.
Ensure therapist documentation receives the required triple check before billing.
Keep the Vice President of Operations informed in a timely manner about matters that may affect patients or Embrace U.
Prepare for the doctor’s day and ensure required information is available.
Coordinate schedules with the psychiatrist to support participation in the treatment team.
Demonstrate knowledge of adolescent mental health assessment, case management, and behavioral health disorders.
Delegate as needed to support continuity of care and meet deadlines.
Ensure operational outcomes meet or exceed budgeted expectations.
Ensure compliance with applicable federal rules and other regulations.
Prepare the program for surveys by regulatory groups.
Provide evaluations and documentation according to guidelines.
Keep current with training obligations and ensure forms are appropriately signed and completed.
Respond to inquiries promptly and provide referrals and follow-up as needed.
Provide reports as requested by the Vice President of Operations.
Participate in community events and provide weekly community education about the adolescent outpatient program.
Maintain current community education contacts and participate in customer-service training related to community integration.
Supervise program staff, evaluate staff performance, and recruit and screen new staff.