Mental Health Outpatient Program Administrator

Psychiatric Medical Care•Colquitt, GA

1d•Onsite

About The Position

The Mental Health Outpatient Program Administrator oversees the adolescent intensive outpatient psychiatric program and ensures that it meets Psychiatric Medical Care’s standards. The administrator supervises program staff, evaluates staff performance, recruits and screens new staff, and provides community education to raise awareness of the program. The role directs and coordinates staff activities to ensure quality patient care and is accountable for clinical and operational outcomes meeting or exceeding budgeted expectations. The administrator supports patient care by maintaining a caring environment, ensuring accurate intake and treatment-plan documentation, participating in staffing, coordinating with the psychiatrist and treatment team, and delegating work to support continuity of care and deadlines. The role also ensures regulatory compliance, maintains required documentation and training, prepares for regulatory surveys, responds to inquiries, and provides reports to the Vice President of Operations. Community responsibilities include participating in local events, providing weekly community education, maintaining community education contacts, and completing relevant customer-service training. This position is onsite in Colquitt, Georgia, serving an adolescent IOP population, with hours Monday through Friday, 8:00 a.m. to 4:30 p.m. The position supervises Program Therapists and the Office and Patient Coordinator. The work involves exposure to viruses, disease, and infection from patients, along with intermittent physical activity such as standing, walking, bending, kneeling, stooping, crouching, lifting, driving, and supporting patients.

Requirements

RN or licensed Therapist licensure.
Must meet applicable state certification standards.
Proficiency using a PC in a Windows environment, including Microsoft Word, Excel, PowerPoint, and electronic medical records.
Experience communicating and working closely with physicians.
Understanding and experience in behavioral healthcare.
Demonstrated skill in utilization management and review systems.
Ability to work independently and collaboratively with multiple disciplines.
Demonstrated skill in problem solving, consensus building, conflict resolution, advocacy, and team building.
Ability to accomplish work objectives when few precedents or guidelines exist.
Excellent oral and written communication skills.
Ability to perform intermittent physical activity, including standing, walking, bending, kneeling, stooping, crouching, lifting, driving, and supporting patients.
Ability to talk and hear regularly and meet the stated vision requirements, including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Master’s degree preferred.
Experience working with adolescents preferred.
Management experience preferred.

Responsibilities

Ensure a caring and congenial environment that supports patient healing.
Ensure accurate completion of initial intake for potential patients.
Participate in staffing as needed and share relevant information with the treatment team to support patient success.
Ensure patient treatment plans are completed accurately.
Ensure therapist documentation receives the required triple check before billing.
Keep the Vice President of Operations informed in a timely manner about matters that could affect patients or PMC.
Ensure preparation for the psychiatrist’s day and required information.
Coordinate schedules with the psychiatrist to support participation in the treatment team.
Apply knowledge of adolescent mental health assessment, case management, and behavioral health disorders.
Delegate work as needed to maintain continuity of care and meet deadlines.
Ensure operational outcomes meet or exceed budgeted expectations.
Ensure the program follows applicable federal rules and regulations.
Maintain readiness for surveys by regulatory groups.
Provide evaluations and documentation in accordance with guidelines.
Stay current on training obligations and ensure forms are appropriately completed and signed.
Respond to inquiries promptly and provide referrals and follow-up as needed.
Provide reports as requested by the Vice President of Operations.
Participate in community events.
Provide weekly community education and promote awareness of the adolescent outpatient program.
Maintain up-to-date community education contacts.
Participate in customer-service training related to community integration.
Supervise Program Therapists and the Office and Patient Coordinator.
Evaluate staff performance and recruit and screen new staff.