Mental Health Outpatient Program Administrator

Psychiatric Medical Care•Collierville, TN

1d•$110,000•Onsite

About The Position

The Mental Health Outpatient Program Administrator ensures that the partial hospitalization and intensive outpatient psychiatric program meets Psychiatric Medical Care’s standards. The Administrator supervises program staff, evaluates performance, recruits and screens staff, and provides community education to raise awareness of the adolescent outpatient program. The role directs and coordinates staff activities to support quality patient care and is responsible for clinical and operational outcomes meeting or exceeding budgeted expectations. It requires effective problem solving and conflict resolution, collaboration with physicians and multiple disciplines, and the ability to work independently where few precedents or guidelines exist. The position is onsite in Collierville, Tennessee, and requires living in the greater Memphis area to commute to the clinic each day. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with no weekends or on-call work.

Requirements

Must be an RN or licensed Therapist.
Must meet applicable state certification standards.
Proficiency using a PC in a Windows environment, including Microsoft Word, Excel, PowerPoint, and electronic medical records.
Experience communicating and working closely with physicians.
Understanding of and experience in behavioral healthcare.
Demonstrated skill in utilization management and review systems.
Ability to work independently and collaboratively with multiple disciplines.
Demonstrated ability in problem solving, consensus building, conflict resolution, advocacy, and team building.
Ability to accomplish work objectives where few precedents or guidelines currently exist.
Excellent oral and written communication skills.
Must live in the greater Memphis area to commute to the clinic each day.

Nice To Haves

Master’s degree preferred.
Experience working with adolescents preferred.
Management experience preferred.

Responsibilities

Ensure a caring and congenial environment that supports healing.
Ensure accurate completion of initial intake for potential patients and patient treatment plans.
Participate in staffing as needed and share relevant information with the treatment team to facilitate patient success.
Ensure therapists’ documentation receives the required triple check before billing.
Keep the Vice President of Operations informed in a timely manner of matters that may affect patients or Embrace U.
Prepare for the doctor’s day and ensure required information is available.
Coordinate schedules with the psychiatrist to support participation in the treatment team.
Apply knowledge of adolescent mental health assessment, case management, and behavioral health disorders.
Delegate work as needed to maintain continuity of care and meet deadlines.
Ensure clinical and operational outcomes meet or exceed budgeted expectations.
Ensure compliance with federal rules and other applicable regulations; prepare for regulatory surveys.
Provide evaluations and documentation according to guidelines and keep current on training obligations.
Ensure forms are appropriately signed and completed.
Respond to inquiries promptly and provide referrals and follow-up as needed.
Provide reports as requested by the Vice President of Operations.
Participate in community events and provide weekly community education about the adolescent outpatient program.
Maintain current community education contacts and participate in customer service training related to community integration.
Supervise the Program Therapist and Office and Patient Coordinator.
Evaluate staff performance and recruit and screen new staff.