Mental Health Crisis Worker (3rd Shift Mobile Crisis Response)

Ottawa County•Mi 49423, MI

2d•Onsite

About The Position

This professional position provides Mobile Crisis Response Services to individuals and families across Ottawa County. Working as part of a team, the Mental Health Crisis Worker provides crisis intervention, including risk assessment, de-escalation, crisis and safety planning, psychoeducation, referrals, clinical assessment, brief therapy, crisis stabilization, treatment planning, and case management as appropriate. The position responds to behavioral health crises in the community as part of a two-person team, monitors the safety of response environments, and coordinates with emergency services and community stakeholders. This is a third-shift, full-time, benefited position based at 347 Hoover Blvd., Holland, MI 49423. Typical hours are 12:00 a.m. to 8:00 a.m., Monday through Friday; some on-call hours may be required. The position is supported by grant funding expected to end September 30, 2031. Continued employment beyond the grant period depends on the availability of continued grant or other organizational funding, and the position may end if additional funding is not identified. Ottawa County Community Mental Health is transitioning to an independent authority; as of January 1, 2027, the position will be part of Ottawa County Community Mental Health Authority.

Requirements

Master’s or bachelor’s degree in a human services field with licensure, or relevant Behavioral Health services experience.
At least 1 year of relevant experience for applicants with a master’s degree, or at least 2 years for applicants with a bachelor’s degree.
At least 1 year of experience treating or working with children, adolescents, and families in a Behavioral Health clinical, educational, or crisis intervention setting.
Complete, or be able to complete within 6 months of hire, all MDHHS-required training necessary to provide crisis services to all populations.
Valid Michigan driver’s license.
Working knowledge of DSM 5 and ASAM criteria.
Working knowledge of assessment tools such as LOCUS, CAFAS, and C-SSRS.
Ability to maintain calm professionalism while serving individuals and families in crisis.
Working knowledge of the Michigan Mental Health Code.
Thorough working knowledge of assessment and interventions for consumers dually diagnosed with mental illness and substance abuse disorders, and flexibility in selecting appropriate interventions.
Good understanding of agency processes, procedures, and quality assurance principles.
Ability to engage consumers easily and excellent interpersonal communication skills.
Excellent verbal and written communication skills.
Ability to participate in and accept clinical and administrative supervision.
Ability to perform essential job functions with or without reasonable accommodations.

Responsibilities

Respond to behavioral health crises in the community as part of a two-person team.
Monitor the safety of response environments and coordinate with other emergency services as necessary.
Engage consumers and, as appropriate, their natural supports to de-escalate crises, identify services and supports, plan for safety and ongoing stabilization, and address barriers and risks to recovery.
Provide direct consumer care, including clinical assessment, brief therapy, crisis stabilization, treatment planning, and case management as appropriate.
Consult with other agencies regarding services, consumers’ mental health issues, and referrals.
Provide community education about mental health issues and CMHOC services.
Collaborate with other community agencies.
Maintain accurate and timely agency paperwork and clinical record documentation.
Attend and participate in agency and program-specific team meetings and required trainings.
Coordinate efforts with the CIT Team Manager and stakeholders.
Perform other duties as assigned.