Memory Support Manager: LPN or CMT Preferred

Provision Living•Sunset Hills, MO

About The Position

The Memory Support Manager ensures quality memory care in accordance with Federal, State, and Local regulations, leading the care team to support residents’ well-being and overall experience. The position reports directly to the Executive Director and indirectly to the Director of Nursing (DON). It is responsible for overseeing resident care and services, ensuring care plans and assessments meet applicable regulations, and coordinating with the DON on medications and treatments. The manager also serves as the first responder to resident emergency alerts, supports infection control, communicates with residents’ families and others, and helps assess residents for appropriate placement. The role develops memory care service objectives and directs their implementation, promotes a safe working environment, and contributes to the departmental annual budget while maintaining operating budgets for memory care personnel and equipment. The manager directly supervises employees and handles interviewing, hiring, training, work planning and direction, performance appraisals, rewards and discipline, complaints, and problem resolution. The position requires regular interaction with residents who may exhibit disruptive behaviors, including verbal or physical contact issues. Duties include sitting, standing, walking, handling and feeling objects, reaching, talking, and hearing, with occasional crouching and lifting up to 50 pounds. Reasonable accommodations may be arranged for individuals with disabilities. Travel is not required.

Requirements

Bachelor’s degree (B.S./B.A.) or equivalent from a college or university.
Minimum of three years of related experience; senior care community experience is preferred.
Demonstrated compliance with State and Local regulations and professional standards and practices.
Strong communication and interpersonal skills, and a commitment to working with older adults and providing quality care.
Proven experience staffing, leading, developing, and retaining a strong memory care team.
Excellent observation and memory care judgment.
Ability to remain calm in stressful situations, be flexible, handle interruptions, and multitask.
Respect for resident rights and confidentiality.
Strong knowledge of laws and restrictions regarding Assisted Living, Memory Care, and Independent Living where applicable, and understanding of the opportunities and limits of other levels of care within senior living.
Ability to demonstrate and promote customer service, hospitality, curiosity, and friendliness toward residents, visitors, associates, and the community.
Ability to perform the described physical activities, including occasional crouching and lifting items weighing up to 50 pounds, with reasonable accommodations available.

Nice To Haves

Accredited LPN degree is a plus.
CMT preferred, as indicated in the job title.

Responsibilities

Oversee and ensure the delivery of quality care and services to memory care residents in compliance with regulations for care plans and resident assessments.
Ensure residents’ emotional, physical, psychological, and safety needs are met through program services and activities.
Collaborate with the Director of Nursing to ensure medications and treatments are administered in accordance with facility policies and procedures.
Act as the first responder to the memory care resident emergency response system.
Ensure infection control policies and procedures are followed and committee recommendations are carried out.
Serve as a liaison between memory care residents, families, staff, and the public; respond to inquiries and provide information about nursing care and services.
Assist the Director of Nursing in assessing potential memory care residents and residents returning from leave for appropriate placement.
Develop memory care service objectives and direct their implementation.
Promote a safe working environment through accident prevention, equipment preservation, and safe work practices.
Assist with and provide input for the departmental annual budget and maintain operating budgets for memory care personnel and equipment.
Directly supervise employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.