AlmaVia of San Rafael - Memory Care Coordinator

Transforming Age•San Rafael, CA

3d•Onsite

About The Position

AlmaVia of San Rafael, part of the Elder Care Alliance family, is an assisted living and memory care community providing person-centered care to older adults. The Memory Care Coordinator provides day-to-day leadership and operational support for the Memory Care neighborhood, supporting residents, families, and team members while promoting the organization’s Culture of Excellence, Mission, Vision, and Values. The coordinator supervises and coaches Memory Care team members; supports hiring, onboarding, scheduling, and performance feedback; and facilitates team communication and dementia-care training. The role also serves as a contact for residents’ families and supports care conferences, education, and other communication opportunities. The coordinator reinforces person-directed dementia care, monitors training and regulatory compliance, participates in audits and quality-improvement activities, and works with the Executive Director and interdisciplinary team on resident concerns, incidents, safety, and neighborhood operations. The position is based at AlmaVia of San Rafael in San Rafael, California. The stated pay range is $70,000 to $90,000 DOE.

Requirements

Associate degree or higher in gerontology, social work, therapeutic recreation, psychology, healthcare administration, human services, or a related field, or an equivalent combination of education and experience.
Knowledge of dementia, Alzheimer’s disease, behavioral expressions, person-directed care, and meaningful resident engagement.
Ability to supervise, schedule, coach, train, and hold team members accountable while fostering a respectful and supportive work environment.
Strong resident, family, and customer-service skills.
Excellent written, verbal, interpersonal, organizational, and problem-solving skills.
Ability to communicate effectively with residents, families, team members, volunteers, healthcare professionals, and external partners in a multicultural environment.
Ability to observe changes in resident condition or behavior and promptly communicate concerns to appropriate clinical and community leadership.
Ability to manage multiple priorities, adapt to changing circumstances, and make sound decisions in a fast-paced environment.
Working knowledge of California Title 22 requirements applicable to RCFE operations and residents living with dementia.
Ability to use Microsoft Word, Excel, Outlook, PowerPoint, scheduling applications, electronic documentation systems, HR systems, and other web-based business applications.
Ability to work collaboratively and cross-functionally while maintaining clear responsibility for Memory Care neighborhood operations.
Current First Aid and CPR certification, or ability to obtain it within the organization’s established timeframe.
Completion of dementia-specific training required by California regulation and organizational policy.
Completion of a background check; additional screenings, including fingerprinting, TB testing, vaccinations, and physical examination, may be required under state or local guidelines.
Valid driver’s license and acceptable driving record when driving is an assigned job responsibility.
Ability to stand, walk, sit, bend, reach, stoop, and move throughout the community for extended periods.
Ability to communicate effectively in person, by telephone, and through electronic systems; observe residents, team members, and environmental conditions; and respond promptly to resident needs, incidents, and emergencies.
Ability to lift, carry, push, or pull supplies or equipment within organizational policy limits, and to assist with resident care or emergency response when trained, authorized, and required.

Nice To Haves

Two to three years of experience working in assisted living, Memory Care, long-term care, or another senior living or healthcare setting is preferred.
Previous experience supervising, scheduling, coaching, or leading team members in a dementia-care setting is preferred.
Experience with resident assessments, service planning, documentation, staff training, or quality-improvement processes is preferred.

Responsibilities

Provide direct supervision, leadership, coaching, and day-to-day direction to Memory Care Resident Assistants, caregivers, and other assigned team members.
Develop and maintain team member schedules to support staffing coverage, continuity of care, resident needs, and compliance requirements.
Participate with the Executive Director in candidate interviews, selection decisions, onboarding, and orientation.
Assist the Executive Director with performance reviews by providing timely, objective, job-related feedback.
Facilitate team meetings, shift huddles, in-service training, and dementia-care education.
Promote teamwork, accountability, effective communication, and consistent implementation of Memory Care standards.
Serve as an accessible leadership resource and primary point of contact for routine questions about Memory Care services, programming, resident adjustment, and neighborhood operations.
Lead or participate in resident and family meetings, care conferences, support groups, educational events, and other communication opportunities.
Educate and provide resources to families regarding dementia, Alzheimer’s disease, communication approaches, behavioral expressions, transitions, and available support.
Communicate significant concerns to the Executive Director, clinical leadership, or Human Resources as appropriate, while protecting confidential information.
Reinforce person-directed dementia-care practices through observation, modeling, coaching, and team discussion.
Monitor required dementia-care training and communicate training needs or deficiencies to appropriate leaders; identify opportunities for additional education.
Support compliance with California Title 22 requirements applicable to Residential Care Facilities for the Elderly and residents living with dementia.
Ensure Memory Care staffing practices, services, programming, documentation, and training align with applicable regulations and organizational standards.
Participate in Memory Care audits, quality reviews, inspections, licensing visits, and survey-readiness activities.
Review significant resident incidents, behavioral expressions, service concerns, grievances, and trends with the Executive Director and interdisciplinary team.
Participate in quality assurance, risk management, safety, and performance-improvement initiatives as assigned.
Ensure team members follow infection-prevention, emergency-preparedness, resident-rights, confidentiality, abuse-prevention, mandated-reporting, and safety requirements.
Promote Transforming Age’s Mission, Vision, and Values and demonstrate commitment to its Culture of Excellence and strategic goals.
Perform other duties as assigned.